RevQuixo wrote: ↑
24 Apr 2018, 15:44
I think it would be safe to say that if the money hasn't been removed from your account, then the wire isn't complete. They don't wait to bill until shipping.
Sorry for the confusion. The money has already been taken from my account and sent. A wire transfer is like any other bank transfer, except it's international. They don't bill me, I sent the money to their account. Hope that makes sense.
fenikso wrote: ↑
24 Apr 2018, 19:12
From neosd (Alex) over at N-G:
i think i am missing something on the translation cause i don´t quite understand "you sent an order confirmation to me"
When you choose bank wire payment, the shop sends you an order aknowlegement by email. It contains details to make the bank payment, that are quite easy but MUST be followed.
You just have to send the payment and put the order number as subject, so we see the bank payment arriving and we link the code with your oder.
If you have sent the payment and not have followed the instructions (put the order code on the bank payment), we don´t have any way to link the payment with your order.
BTW, not trying to be rude, its late, i am tired and when i am tired my english is terrible
23:00 here and been working a hell out for the last week.
Also, send me an email pleasde, i don´t read pms at forums cause its a hell to trace those.
Hope this helps,
Oh, this post rings a bell! I did a search in that thread before I made this one to see if anybody else had the same problem as me. Thanks for digging it up for me!
I've followed the instructions of the email they sent me, and I included the order number in the reference as they suggested. So I guess I'm just waiting on them to acknowledge it.
It seems he suggests in that post to send him an email, but that brings me back to square one, because I can't access the support section of the page.
Thanks for your help guys. I wish there was an easier way to get in touch with Terraonion...