koshwald
Posts: 2
Joined: 19 May 2020, 14:19

The product serial number does not exist (Please Help)

19 May 2020, 14:27

Received my Mega SD today, trying to create an account for the firmware update and i get "The product serial number does not exist."

The serial on the cart matches the version in options.

What can i do?

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Todd
Admin
Posts: 974
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
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Re: The product serial number does not exist (Please Help)

19 May 2020, 17:00

You should be able to register your cart now.

And latest firmware will show up later today or tomorrow at the latest.
Rather than PM'ing me, please send support requests to support(at)terraonion.com.

koshwald
Posts: 2
Joined: 19 May 2020, 14:19

Re: The product serial number does not exist (Please Help)

19 May 2020, 18:28

Todd wrote:
19 May 2020, 17:00
You should be able to register your cart now.

And latest firmware will show up later today or tomorrow at the latest.
Thank you Todd, I'm now registered :)

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