Cheatinn
Posts: 8
Joined: 23 Sep 2019, 11:52

Customer Support Mega SD Issue

23 Sep 2019, 12:14

Hi,

I received my Mega SD Cart on 14/08/19 and there is a issue with the side button. The button will not press in and does not function. Also the switch looks to be bent in a upwards position in side the cart case.

I contacted support@terraonion.com on 14/08/19 and was told to wait 10 days for an update, due to you being on vacations.

I sent a reminder email on 26/08/19 to inquire about getting a replacement sent, as agreed in the previous email. You also stated it would be processed that week.

It has now been over a month since Terraonion has sent me any updates on the situation.

I have been very patience with Terraonion but this is unacceptable customer service.

Could someone please contact me to rectify this issue.

Thanks.

mingster
Posts: 3
Joined: 26 Sep 2019, 22:10

Re: Customer Support Mega SD Issue

05 Oct 2019, 14:08

Did they sort this out for you in the end?

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Todd
Admin
Posts: 1010
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: Customer Support Mega SD Issue

05 Oct 2019, 15:30

We are shipping out replacements next week. We had some shipping logistics to work out that prevented us from getting this done.
My PMs are disabled. Please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

Cheatinn
Posts: 8
Joined: 23 Sep 2019, 11:52

Re: Customer Support Mega SD Issue

09 Oct 2019, 11:22

mingster wrote:
05 Oct 2019, 14:08
Did they sort this out for you in the end?
Not yet still waiting for the replacement to be sent.
.
I did finally receive a reply on 25/09/19 with an apology for the delay.
Todd wrote:
05 Oct 2019, 15:30
We are shipping out replacements next week. We had some shipping logistics to work out that prevented us from getting this done.
Looks like it may be sent soon.

Cheatinn
Posts: 8
Joined: 23 Sep 2019, 11:52

Re: Customer Support Mega SD Issue

23 Nov 2019, 22:54

@Todd

Any news on the replacements, I'm still waiting.

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Todd
Admin
Posts: 1010
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: Customer Support Mega SD Issue

23 Nov 2019, 23:34

Let me check into this.

What was your order number?
My PMs are disabled. Please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

Cheatinn
Posts: 8
Joined: 23 Sep 2019, 11:52

Re: Customer Support Mega SD Issue

24 Nov 2019, 16:42

Order = HCUQGUJSI

Cheatinn
Posts: 8
Joined: 23 Sep 2019, 11:52

Re: Customer Support Mega SD Issue

04 Dec 2019, 21:32

@Todd

Any news?

I'm very disappointed with Terraonion, it's been 4 months and still no replacement pcb has been sent.

I've sent another email asking for a full refund.

User avatar
Todd
Admin
Posts: 1010
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: Customer Support Mega SD Issue

04 Dec 2019, 21:45

Apologies for this. I have just spoke to Alex and he will be shipping you a replacement PCB.
My PMs are disabled. Please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

Cheatinn
Posts: 8
Joined: 23 Sep 2019, 11:52

Re: Customer Support Mega SD Issue

04 Dec 2019, 22:22

@Todd

Can you please update me when this has been shipped.

Thanks

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