Customer Support Mega SD Issue

[Cheatinn]

Hi,

I received my Mega SD Cart on 14/08/19 and there is a issue with the side button. The button will not press in and does not function. Also the switch looks to be bent in a upwards position in side the cart case.

I contacted support@terraonion.com on 14/08/19 and was told to wait 10 days for an update, due to you being on vacations.

I sent a reminder email on 26/08/19 to inquire about getting a replacement sent, as agreed in the previous email. You also stated it would be processed that week.

It has now been over a month since Terraonion has sent me any updates on the situation.

I have been very patience with Terraonion but this is unacceptable customer service.

Could someone please contact me to rectify this issue.

Thanks.

[mingster]

Did they sort this out for you in the end?

[Todd]

We are shipping out replacements next week. We had some shipping logistics to work out that prevented us from getting this done.

[Cheatinn]

Did they sort this out for you in the end?

Not yet still waiting for the replacement to be sent.
.
I did finally receive a reply on 25/09/19 with an apology for the delay.

We are shipping out replacements next week. We had some shipping logistics to work out that prevented us from getting this done.

Looks like it may be sent soon.

[Cheatinn]

@Todd

Any news on the replacements, I'm still waiting.

[Todd]

Let me check into this.

What was your order number?

[Cheatinn]

Order = HCUQGUJSI

[Cheatinn]

@Todd

Any news?

I'm very disappointed with Terraonion, it's been 4 months and still no replacement pcb has been sent.

I've sent another email asking for a full refund.

[Todd]

Apologies for this. I have just spoke to Alex and he will be shipping you a replacement PCB.

[Cheatinn]

@Todd

Can you please update me when this has been shipped.

Thanks