SINBI
Posts: 16
Joined: 06 May 2020, 17:29

I sent a repair request email, so please contact me

13 May 2020, 18:12

During the 'THE KING OF FIGHTERS 2001' flashing start with NEO SD MVS, the MVS HARDWARE was turned off due to an unexpected power outage.

After that, when I turn on the power, the screen 'CROSS HATCH TEST' comes up and it doesn't boot at all.

I waited a long time after sending a repair request email but there was no reply or message

Please contact me as I sent an email for a repair request to support@terraonion.com

so send me a message after checking

For reference, my e-mail address is evol01@naver.com

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Todd
Admin
Posts: 976
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
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Re: I sent a repair request email, so please contact me

14 May 2020, 02:38

We are checking into this and will respond to your email soon.
Rather than PM'ing me, please send support requests to support(at)terraonion.com.

SINBI
Posts: 16
Joined: 06 May 2020, 17:29

Re: I sent a repair request email, so please contact me

14 May 2020, 19:49

Todd wrote:
14 May 2020, 02:38
We are checking into this and will respond to your email soon.

Hello

I checked the mail you sent.

I did as described, but I can't boot

I sent you an additional email, so please reply after confirmation


P.S : For reference, my e-mail address is evol01@naver.com

SINBI
Posts: 16
Joined: 06 May 2020, 17:29

Re: I sent a repair request email, so please contact me

18 May 2020, 08:23

SINBI wrote:
14 May 2020, 19:49
Todd wrote:
14 May 2020, 02:38
We are checking into this and will respond to your email soon.

When can I reply to the email I sent 3 days ago?

I'm waiting, please

SINBI
Posts: 16
Joined: 06 May 2020, 17:29

Re: I sent a repair request email, so please contact me

18 May 2020, 20:47

SINBI wrote:
18 May 2020, 08:23
SINBI wrote:
14 May 2020, 19:49
Todd wrote:
14 May 2020, 02:38
We are checking into this and will respond to your email soon.

Thanks to you, I solved the problem well

By the way, when can I answer 4 additional questions in the email?

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