User avatar
Todd
Admin
Posts: 982
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: NEOSD Pro problems

07 Nov 2019, 21:33

I'm not blaming anything on you. I'm just checking to see if you have another console to test on.
Rather than PM'ing me, please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

AMIGA
Posts: 30
Joined: 23 May 2019, 19:29

Re: NEOSD Pro problems

12 Nov 2019, 23:44

sorry for the late feedback. unfortunately i don't have any other console or power supply to test. The scratches on the PCB contacts are not normal anyway.

AMIGA
Posts: 30
Joined: 23 May 2019, 19:29

Re: NEOSD Pro problems

27 Nov 2019, 07:19

Which power supply do you recommend to buy? And what about the scratches on the module's contacts? Sorry but why does the support take so long? So far I haven't received an answer by mail, that's very unprofessional, considering the price of the module!

User avatar
Todd
Admin
Posts: 982
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: NEOSD Pro problems

27 Nov 2019, 19:07

Have you tried cleaning the contacts on the NeoSD ? Using cotton swap in isopropyl alcohol? Are they actually scratches or dust/dirt from your cart slot connector?
Rather than PM'ing me, please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

AMIGA
Posts: 30
Joined: 23 May 2019, 19:29

Re: NEOSD Pro problems

02 Dec 2019, 00:45

the problem has nothing to do with cleaning, the contacts are scratched. Which power supply would you recommend? and what happens with the scratches now. should I live with it? Or will you give me away with an exchange or refund?

TruREALigion
Posts: 7
Joined: 17 Oct 2019, 05:29
Location: Toronto

Re: NEOSD Pro problems

05 Dec 2019, 15:35

Not sure if this was answered, but does a "normal" AES cart work?


I had this exact same problem.

1. Clean the contacts on the AES
2. Use the correct power supply.

For me personally, I have the Revision 1 AES board so I got the 4 Amp Triad Adapter. The stock adapter is 3 Amp which causes random resets.
https://www.digikey.ca/products/en/powe ... ageSize=25

3. If you can, find a modder to re-cap your board
The AES is not a simple console to own. Not only are they 30 years old, but if you want to invest in it, you will need to understand the world of modding, cleanup, as well as the different types of boards to know how much voltage is needed. That being said, I feel that Terraonion should leave a disclaimer note for people purchasing the Neo SD AES products. If your board is un-touched and using all OEM parts, you will most likely have problems.

I personally have my AES boards are cleaned, re-capped, and also have the RGB Bypass mod. I also use an OSSC with HD Retrovision cables as well as a SCART cable. If you have no idea what I am talking about.. then you will need to either get into researching, otherwise the AES isn't for you.

This is my AES after my "cleanup
Before
Image
After
Image

Edit:
AMIGA: Those scratches look fine and are normal.
You need to answer the troubleshooting questions but you keep talking about how this "expensive" item shouldn't have scratches. It sounds like you are implying that the scratched contacts are the cause of the bad graphics. The contacts will be scratched anyways.
Last edited by TruREALigion on 19 Dec 2019, 22:40, edited 2 times in total.

AMIGA
Posts: 30
Joined: 23 May 2019, 19:29

Re: NEOSD Pro problems

15 Dec 2019, 20:43

It's not just about the graphic errors. But about the scratches on the contacts, is this normal? This is only a cosmetic detail but it bothers us. You should consider what the module cost. Even if the graphic errors go away through a better power supply, the scratches on the module would remain. What happens now? can I finally get an accurate answer?

User avatar
Todd
Admin
Posts: 982
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: NEOSD Pro problems

16 Dec 2019, 00:04

The scratches are cosmetic.

Did you ever try a better power supply?
Rather than PM'ing me, please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

AMIGA
Posts: 30
Joined: 23 May 2019, 19:29

Re: NEOSD Pro problems

16 Jan 2020, 21:30

can we just focus on the scratches and leave the image defects aside? Does this mean I have to live with this?

User avatar
Todd
Admin
Posts: 982
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: NEOSD Pro problems

17 Jan 2020, 01:36

Again, they are cosmetic and don’t have any effect on performance.
Rather than PM'ing me, please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

Return to “NEOSD and NEOSD Pro Discussion”