Todd wrote: ↑
02 Aug 2019, 15:10
Check your tracking later today. Andorra customs has only been processing packages at 45 per day. We have already had many packages clear customs and some have been delivered.
I’d like to preface this with the statement that I’m not personally inconvenienced (yet), but I received the shipping notification last Saturday, and the DHL site still states “no result found for your DHL query”.
I hope that you are complaining to DHL about this poor service, because it is not something one would expect from them. Especially if you are planning to ship large batches (well, even small batches apparently) of parcels with them. One day of delay is understandable, but they should have been able to bring temporary help to that office to deal with the backlog - or to transfer some part of the shipment to another office.
Again, I’m not complaining about you... but you need to address this with the shipper.