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Timeline for replacement AES SD Pro cases

Posted: 08 Apr 2020, 00:24
by pauljh
Hi,
Is there an estimated timeline for when people who can't use the AES SD Pro in the case can expect a working replacement case? No amount of filing etc has helped me at all. Just an estimate is fine..

Re: Timeline for replacement AES SD Pro cases

Posted: 29 Sep 2020, 10:51
by pauljh
Do we get an update of the case/spacer problem?< its been over half a year now....

Re: Timeline for replacement AES SD Pro cases

Posted: 29 Sep 2020, 14:49
by Todd
Send us an email if you haven't already.

Re: Timeline for replacement AES SD Pro cases

Posted: 09 Oct 2020, 00:06
by pauljh
Hi,
I did, 7 days ago, still no reply...

Re: Timeline for replacement AES SD Pro cases

Posted: 09 Oct 2020, 05:03
by Max_P0
I also sent an email from moeeed@live.com on Sept 29.

No reply.

Was sent to support@terraonion.com

Re: Timeline for replacement AES SD Pro cases

Posted: 09 Oct 2020, 14:35
by Todd
I'll get back to you guys ASAP.

Re: Timeline for replacement AES SD Pro cases

Posted: 17 Oct 2020, 05:11
by Yorper
All they'll offer you is a refund. I need a new spacer too but was only offered a refund with some excuse about covid and production runs. :roll:

Re: Timeline for replacement AES SD Pro cases

Posted: 18 Oct 2020, 11:54
by Max_P0
so, did anyone receive the replacement spacer? Just curious.

Re: Timeline for replacement AES SD Pro cases

Posted: 20 Oct 2020, 21:53
by plx
Here's one more.

Wrote several emails - no response.
In January, I was told this
"We are waiting to hear back from our plastics person to find out exactly what the issue is first."
:roll: