Signac
Posts: 8
Joined: 15 Apr 2018, 07:43

Neo SD stopped working

03 Mar 2020, 15:56

Hi guys,

I enjoyed my Neo SD for the most part of the last 2 years when it suddenly stopped working yesterday, it was working perfectly fine when 2 days ago it stopped turning on.

I sadly don't have a CRT screen to check if I get a white or black screen but my OSSC seems to not be able to sync with my AES, the OSSC display informations blinks as if it didn't manage to get a sync signal from the console.

With an original game, the console works perfectly with the same setup.
I formatted my SD cart and copy paste once again my rom set with no avail.

It definitely looks like a hardware issue with the Neo SD, does Terraonion offers the possibility to send back a cart to have it fixed (it's out of warranty, I have no issue to pay for the service) ?

Thank you for your help,
Signac

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Todd
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Re: Neo SD stopped working

03 Mar 2020, 17:52

Please email us: support (at) terraonion.com
My PMs are disabled. Please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

Signac
Posts: 8
Joined: 15 Apr 2018, 07:43

Re: Neo SD stopped working

03 Mar 2020, 18:22

Thanks Todd for the quick reply

Signac
Posts: 8
Joined: 15 Apr 2018, 07:43

Re: Neo SD stopped working

14 Mar 2020, 08:38

Hi guys,

What is the average response time to be expected from support ? I sent an email 10 days ago but didn't manage to get a feedback so far.

Thanks,

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Todd
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Posts: 1132
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
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Re: Neo SD stopped working

16 Mar 2020, 15:12

We will try to get to it as soon as possible.


But the reality is with all the craziness going on surrounding the Covid-19 outbreak, shipping is going to be an issue.
My PMs are disabled. Please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

Signac
Posts: 8
Joined: 15 Apr 2018, 07:43

Re: Neo SD stopped working

21 Mar 2020, 11:58

Yep, nobody knows what's going to happen for the next few weeks.

Take care and stay safe

Signac
Posts: 8
Joined: 15 Apr 2018, 07:43

Re: Neo SD stopped working

16 May 2020, 09:30

Hi,

I have been mailing the support for the last 10 weeks and never managed to get any feedback.

Is that normal ?

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Todd
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Posts: 1132
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: Neo SD stopped working

18 May 2020, 00:19

What is your email addy?

I’ll take a look for the last email.
My PMs are disabled. Please send support requests to support(at)terraonion.com.

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Signac
Posts: 8
Joined: 15 Apr 2018, 07:43

Re: Neo SD stopped working

18 Oct 2020, 09:21

Hello,

I tried to get a feedback from the support for the major part of the last 4 months, since they received my NeoSD, and never managed to get one.

What should I do ? My problem has been pending for more than 6 months now and I don't see any progress.

Thanks to anyone who can help me

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Todd
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Posts: 1132
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: Neo SD stopped working

19 Oct 2020, 16:24

Give me some time. Checking into the status of this.
My PMs are disabled. Please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

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