Spycee
Posts: 13
Joined: 07 Jun 2018, 21:58

Serial number not recognized

07 Jun 2018, 22:00

I just received the cart, and I try to go to the download section. When I register in the download section it asks for the serial number, but it says it does not exist. What am I missing ?

Thanks !

User avatar
neodev
Posts: 452
Joined: 09 Apr 2018, 14:47

Re: Serial number not recognized

07 Jun 2018, 22:21

I suppose the serial database is not being updated because the data is being exported to the new web.

Spycee
Posts: 13
Joined: 07 Jun 2018, 21:58

Re: Serial number not recognized

08 Jun 2018, 00:43

Is there something I can do ? Do I have to wait ? I can't use the cart until it's fixed.

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God of Bored
Posts: 40
Joined: 03 May 2018, 15:02

Re: Serial number not recognized

08 Jun 2018, 02:21

Spycee wrote:
08 Jun 2018, 00:43
Is there something I can do ? Do I have to wait ? I can't use the cart until it's fixed.
Why can’t you use cart? A serial number has nothing to do with the function of a cart.

I can’t in the download section as well. My serial number doesn’t work either. I still have used my cart though

Spycee
Posts: 13
Joined: 07 Jun 2018, 21:58

Re: Serial number not recognized

08 Jun 2018, 02:31

I want to get the tool to build the roms. It seems it is necessary to convert the mame roms. Without converting them I can't use them.

Spycee
Posts: 13
Joined: 07 Jun 2018, 21:58

Re: Serial number not recognized

08 Jun 2018, 02:32

And I need the serial number to register in the download section.

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necrobot20xx
Posts: 12
Joined: 16 Jun 2018, 21:03

Re: Serial number not recognized

16 Jun 2018, 21:05

I am having the same issue. I waited three and a half months and finally got my order in today. Now I have to wait to be able to use it? I hope this is resolved asap...

User avatar
neodev
Posts: 452
Joined: 09 Apr 2018, 14:47

Re: Serial number not recognized

16 Jun 2018, 23:55

Have a look at this topic, I suppose the tool you need is there:

viewtopic.php?f=9&t=97#p1159

fille1976
Posts: 35
Joined: 14 Apr 2018, 15:16

Re: Serial number not recognized

03 Nov 2018, 17:09

Hi,

I own my neosd aes and mvs from the beginning,made an account and could download for both the updates.
Yesterday i wanted to check if there is new software,and i only saw my ssds3 as product.
Now i want to add a product,but serial not recognized.
Could you fix that neodev?
Grts Fille

User avatar
terraonion_admin
Site Admin
Posts: 164
Joined: 08 Apr 2018, 21:09

Re: Serial number not recognized

05 Nov 2018, 15:29

fille1976 wrote:
03 Nov 2018, 17:09
Hi,

I own my neosd aes and mvs from the beginning,made an account and could download for both the updates.
Yesterday i wanted to check if there is new software,and i only saw my ssds3 as product.
Now i want to add a product,but serial not recognized.
Could you fix that neodev?
Grts Fille
Hello Fille,

Could please send an email to supportATterraonionDOTcom with your email and serial numbers (so we can check the database)?

Thanks

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