SINBI
Posts: 16
Joined: 06 May 2020, 17:29

I sent a repair request email, so please contact me

13 May 2020, 18:12

During the 'THE KING OF FIGHTERS 2001' flashing start with NEO SD MVS, the MVS HARDWARE was turned off due to an unexpected power outage.

After that, when I turn on the power, the screen 'CROSS HATCH TEST' comes up and it doesn't boot at all.

I waited a long time after sending a repair request email but there was no reply or message

Please contact me as I sent an email for a repair request to support@terraonion.com

so send me a message after checking

For reference, my e-mail address is evol01@naver.com

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Todd
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Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
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Re: I sent a repair request email, so please contact me

14 May 2020, 02:38

We are checking into this and will respond to your email soon.
My PMs are disabled. Please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

SINBI
Posts: 16
Joined: 06 May 2020, 17:29

Re: I sent a repair request email, so please contact me

14 May 2020, 19:49

Todd wrote:
14 May 2020, 02:38
We are checking into this and will respond to your email soon.

Hello

I checked the mail you sent.

I did as described, but I can't boot

I sent you an additional email, so please reply after confirmation


P.S : For reference, my e-mail address is evol01@naver.com

SINBI
Posts: 16
Joined: 06 May 2020, 17:29

Re: I sent a repair request email, so please contact me

18 May 2020, 08:23

SINBI wrote:
14 May 2020, 19:49
Todd wrote:
14 May 2020, 02:38
We are checking into this and will respond to your email soon.

When can I reply to the email I sent 3 days ago?

I'm waiting, please

SINBI
Posts: 16
Joined: 06 May 2020, 17:29

Re: I sent a repair request email, so please contact me

18 May 2020, 20:47

SINBI wrote:
18 May 2020, 08:23
SINBI wrote:
14 May 2020, 19:49
Todd wrote:
14 May 2020, 02:38
We are checking into this and will respond to your email soon.

Thanks to you, I solved the problem well

By the way, when can I answer 4 additional questions in the email?

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