pauljh
Posts: 6
Joined: 29 Feb 2020, 21:42

Timeline for replacement AES SD Pro cases

08 Apr 2020, 00:24

Hi,
Is there an estimated timeline for when people who can't use the AES SD Pro in the case can expect a working replacement case? No amount of filing etc has helped me at all. Just an estimate is fine..

pauljh
Posts: 6
Joined: 29 Feb 2020, 21:42

Re: Timeline for replacement AES SD Pro cases

29 Sep 2020, 10:51

Do we get an update of the case/spacer problem?< its been over half a year now....

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Todd
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Posts: 1132
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
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Re: Timeline for replacement AES SD Pro cases

29 Sep 2020, 14:49

Send us an email if you haven't already.
My PMs are disabled. Please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

pauljh
Posts: 6
Joined: 29 Feb 2020, 21:42

Re: Timeline for replacement AES SD Pro cases

09 Oct 2020, 00:06

Hi,
I did, 7 days ago, still no reply...

Max_P0
Posts: 7
Joined: 21 Jun 2019, 04:59

Re: Timeline for replacement AES SD Pro cases

09 Oct 2020, 05:03

I also sent an email from moeeed@live.com on Sept 29.

No reply.

Was sent to support@terraonion.com

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Todd
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Re: Timeline for replacement AES SD Pro cases

09 Oct 2020, 14:35

I'll get back to you guys ASAP.
My PMs are disabled. Please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

Yorper
Posts: 18
Joined: 28 Feb 2020, 05:58
Location: Australia

Re: Timeline for replacement AES SD Pro cases

17 Oct 2020, 05:11

All they'll offer you is a refund. I need a new spacer too but was only offered a refund with some excuse about covid and production runs. :roll:

Max_P0
Posts: 7
Joined: 21 Jun 2019, 04:59

Re: Timeline for replacement AES SD Pro cases

18 Oct 2020, 11:54

so, did anyone receive the replacement spacer? Just curious.

plx
Posts: 2
Joined: 14 Apr 2018, 14:09

Re: Timeline for replacement AES SD Pro cases

20 Oct 2020, 21:53

Here's one more.

Wrote several emails - no response.
In January, I was told this
"We are waiting to hear back from our plastics person to find out exactly what the issue is first."
:roll:

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