NeoSD Pro Serial number doesn't exist

[DrZhark]

Hi

I just received my NeoSD Pro today

I'm trying to download the software to convert the roms to the proper format. However I need to create an account that apparently is different than the one I use on this forum. In order to create the account, I need to provide the serial number of the product. When I use what appears to be the serial number that is on a sticker on the inside of the cart, I receive this error message from your website: The product serial number does not exist.

Can you please help?

[Todd]

We will get the serial numbers for the Pros imported tomorrow.

In the meantime you can download the NeoBuilder Tool to get started from this link:

[DrZhark]

Thanks Todd! much appreciated