I just received my NeoSD Pro today
I'm trying to download the software to convert the roms to the proper format. However I need to create an account that apparently is different than the one I use on this forum. In order to create the account, I need to provide the serial number of the product. When I use what appears to be the serial number that is on a sticker on the inside of the cart, I receive this error message from your website: The product serial number does not exist.
Can you please help?