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OneCredit
Posts: 17
Joined: 04 Nov 2018, 11:08

I recieved the neosd aes, some issues..

07 Dec 2018, 07:50

Hi, i just got the neosd aes, and i got some issues:

- the label on the cart has air bubbles under it..
Image


- the edge of 1 corner of the cart dont close..
ImageImage


- flickering pixels on text ingame (gone when i reboot, seen people report this before)

- and the biggest problem: the menu glitches sometimes (only having this issue in the menu, ingame not)
https://youtu.be/f6qO_PU5Fg8

Do i need a firmware update?

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OneCredit
Posts: 17
Joined: 04 Nov 2018, 11:08

Re: I recieved the neosd aes, some issues..

07 Dec 2018, 10:48

I did some more testing:

The menu glitch only seem to happen on region switch (got a 3-5 japan stock bios)
Not shure but it looks like the glitching is gone so far...

The label: maybe send me a new sticker? (i cant get the air bubbles out without pealing it of or put a needle through it)

The cart: i can clue the edge...

Regards,
OneCredit

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neodev
Posts: 362
Joined: 09 Apr 2018, 14:47

Re: I recieved the neosd aes, some issues..

07 Dec 2018, 11:11

I think tha menu glitching can be fixed with a firmware update. Please, send us an email with your serial number to support at terraonion dot com . We probably won't be able to send it before monday though.

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OneCredit
Posts: 17
Joined: 04 Nov 2018, 11:08

Re: I recieved the neosd aes, some issues..

07 Dec 2018, 11:36

neodev wrote:
07 Dec 2018, 11:11
I think tha menu glitching can be fixed with a firmware update. Please, send us an email with your serial number to support at terraonion dot com . We probably won't be able to send it before monday though.
Ok email send

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terraonion_admin
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Posts: 155
Joined: 08 Apr 2018, 21:09

Re: I recieved the neosd aes, some issues..

07 Dec 2018, 12:22

Hello,

About the quality of the shells :

Neosd was the first time we produced shells, we were out of experience there.
We had years of experience on software and hardware but we never produced plastics on our previous works.

The result of neosd shell was not what we were expecting and it was a big headache (we outsorced this).

After this experience, we moved to two new providers for shells and a arts, super sd system 3 was the first product done with those new providers.

For neosd pro, we decided that the shell would need to be perfect, so we decided not to use the original neosd shell and invest more money into 4 new molds to make new shells with the same quality/adjustments as super sd system 3.

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OneCredit
Posts: 17
Joined: 04 Nov 2018, 11:08

Re: I recieved the neosd aes, some issues..

07 Dec 2018, 12:30

So you send me a better shell and sticker?

I also got the ssd3, love the way the shell looks and feels!

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terraonion_admin
Site Admin
Posts: 155
Joined: 08 Apr 2018, 21:09

Re: I recieved the neosd aes, some issues..

07 Dec 2018, 14:43

OneCredit wrote:
07 Dec 2018, 12:30
So you send me a better shell and sticker?

I also got the ssd3, love the way the shell looks and feels!
This new shell and case is only for neosd pro, we don´t even have more units than the preproduction pieces and we still have no dates for the final production pieces (this is one of the reasons why we don´t have opened preorders for neosd pro, cause we don´t know when we will have production at all)

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OneCredit
Posts: 17
Joined: 04 Nov 2018, 11:08

Re: I recieved the neosd aes, some issues..

12 Dec 2018, 10:08

neodev wrote:
07 Dec 2018, 11:11
I think tha menu glitching can be fixed with a firmware update. Please, send us an email with your serial number to support at terraonion dot com . We probably won't be able to send it before monday though.
I didnt get a update jet, any news on this?

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neodev
Posts: 362
Joined: 09 Apr 2018, 14:47

Re: I recieved the neosd aes, some issues..

12 Dec 2018, 13:42

Sorry, for some reason, I thought I had sent it yesterday, but it seems I closed the window too fast after hitting send and it was lost :(. I've sent it again.

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OneCredit
Posts: 17
Joined: 04 Nov 2018, 11:08

Re: I recieved the neosd aes, some issues..

12 Dec 2018, 16:52

Cool, so far the menu glichting is gone :mrgreen:
Also the flickering pixels are gone!

Thanx for the firmware update, works perfect so far now :D

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