longlong27
Posts: 36
Joined: 10 Jan 2020, 17:24

Re: Neo sd pro dead not working after 2 hours

14 Jan 2020, 07:23



Another use wit the same issue, for such a high price item, u guys sure does a good job with it.

longlong27
Posts: 36
Joined: 10 Jan 2020, 17:24

Re: Neo sd pro dead not working after 2 hours

14 Jan 2020, 08:00

Just to let u let u guys know if this is not resolved and no replacment is sent, I will be performing a chargeback with with my credit card company.

longlong27
Posts: 36
Joined: 10 Jan 2020, 17:24

Re: Neo sd pro dead not working after 2 hours

14 Jan 2020, 08:04

I will be giving u guys till the end of the week to resolve this issue or face a chargeback for poor customer service.

longlong27
Posts: 36
Joined: 10 Jan 2020, 17:24

Re: Neo sd pro dead not working after 2 hours

14 Jan 2020, 11:04

Just to let u know I am not joking when I say I am Considering legal actions, dunt take this as an empty threat coz u dunt know who u dealing with.

Do a replacement or face the music.

longlong27
Posts: 36
Joined: 10 Jan 2020, 17:24

Re: Neo sd pro dead not working after 2 hours

14 Jan 2020, 12:23

Still not replying?

longlong27
Posts: 36
Joined: 10 Jan 2020, 17:24

Re: Neo sd pro dead not working after 2 hours

14 Jan 2020, 15:47

Just to let u know that I wunt be wasting anymore time posting here but will post in reddit and other various forum to let them know what is happening.

After a week had passed, I will just initial a chargeback. Good luck

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Todd
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Re: Neo sd pro dead not working after 2 hours

14 Jan 2020, 16:06

You messaged me this morning and I responded 30 or so minutes ago.


You need to keep in mind we are in a different part of the world than you with different time and everything.
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Todd
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Re: Neo sd pro dead not working after 2 hours

14 Jan 2020, 20:04

Ok, so let's start the troubleshooting again.

Do you have access to another AES or power supply? That way we can narrow down the source of the issue.
My PMs are disabled. Please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

longlong27
Posts: 36
Joined: 10 Jan 2020, 17:24

Re: Neo sd pro dead not working after 2 hours

14 Jan 2020, 20:34

I try all the methods that u guys provided in this forum.

Reset cfg
Clean the contacts of my aes.
Remove the spacer
File the spacer
Taken the cart apart again and again looking for any broken traces.
Insert the carts naked without shell hoping the connectors will seat deeper.
Clean the contact of the carts 2 times.
Order another power supply from digikey which I'd set to arrive tml.

So I am at my limits of what can be done.

What do u suggest.

BTW there is nothing wrong with my aes. Originsl carts play fine.

So I am at my limit

longlong27
Posts: 36
Joined: 10 Jan 2020, 17:24

Re: Neo sd pro dead not working after 2 hours

14 Jan 2020, 20:35

I really really hope the issue is my psu

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