Metaphor96
Posts: 3
Joined: 19 Jul 2020, 18:13

Customer Support

19 Jul 2020, 18:22

I just wanted to send a question through email about my order placed on the 8th of this month, July and ask when I can expect my package to ship as my estimated shipping time is now shorter than the time I have been waiting for it to actually ship. I know this is probably coming across rude but I am just really excited about using this product and I am ready to actually purchase other products in your line but I'm starting to worry about not actually receiving my order. Any information anyone can provide would be greatly appreciated

User avatar
Todd
Admin
Posts: 1122
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: Customer Support

19 Jul 2020, 20:22

Late this month or early August. We are working though orders as fast as possible
My PMs are disabled. Please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

Metaphor96
Posts: 3
Joined: 19 Jul 2020, 18:13

Re: Customer Support

20 Jul 2020, 20:54

Thank you for the swift response

Metaphor96
Posts: 3
Joined: 19 Jul 2020, 18:13

Re: Customer Support

24 Jul 2020, 15:20

Is the Super SD System 3 still going to be produced or are you no longer making these units? I really hope I didn't miss out on that product, I literally bought a PC Engine just a few days ago and I really only did that because of the reviews I've seen of your product. Is there hope in my future?

User avatar
Todd
Admin
Posts: 1122
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: Customer Support

24 Jul 2020, 15:27

We should have more late Sept.
My PMs are disabled. Please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

kazlab208
Posts: 5
Joined: 28 Jul 2020, 07:44

Re: Customer Support

28 Jul 2020, 07:48

So I just ordered a MODE and wanted to know when I can expect it? My order number is #TNQKFGMH. Please reply back so I can know when to expect it. Thanks.

kazlab208
Posts: 5
Joined: 28 Jul 2020, 07:44

Re: Customer Support

28 Jul 2020, 08:01

It's me that just posted. Is there a way I can cancel my order? I just now came to the realization that it probably is not a good idea to order international packages at this time since COVID is delaying packages. I'll order it again once this whole COVID situtation is over. Please send back a reply.

kazlab208
Posts: 5
Joined: 28 Jul 2020, 07:44

Re: Customer Support

28 Jul 2020, 16:17

Never mind, I'll give it a shot. What is the estimated time I will receive the MODE?

Return to “Feedback and Suggestions”