Jetset125
Posts: 4
Joined: 11 Jul 2020, 16:49

NOT HAPPY - Please use better mailers!

11 Jul 2020, 17:10

I spent the $200 + shipping and all that on this device, super happy when I got the delivery notification and was hoping for a box mailer, HOWEVER the DHL package was shipped in one of those cheap paper sleeves. I was worried when the package arrived wrinkled, but opening it, the whole box was dented and I'm afraid to plug this into my Saturn because of potential damage to the unit due to transit issues. Posting here to raise awareness, for something that's a higher than average money investment, I'd have hoped for a better mailer! Has anyone else run into this?

Image
Image
Image

User avatar
Todd
Admin
Posts: 1110
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: NOT HAPPY - Please use better mailers!

11 Jul 2020, 19:58

Please sent us an email with your order number and pictures. Support(at)Terraonion.com
My PMs are disabled. Please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

Jetset125
Posts: 4
Joined: 11 Jul 2020, 16:49

Re: NOT HAPPY - Please use better mailers!

12 Jul 2020, 03:57

Thanks Todd, I wanted to post this in the suggestion forum to bring this to your attention. I will follow up with support@terraonion.com as well. I wish that email was more prolific on the support link on the main site, I'm only finding it digging through posts here.

User avatar
terraonion_admin
Site Admin
Posts: 164
Joined: 08 Apr 2018, 21:09

Re: NOT HAPPY - Please use better mailers!

12 Jul 2020, 09:49

Hello,

Please, anyone with a crused box send an email to support with your order number and a picture of the crused box, so we can open a claim at DHL,

Thanks

Jetset125
Posts: 4
Joined: 11 Jul 2020, 16:49

Re: NOT HAPPY - Please use better mailers!

14 Jul 2020, 18:55

--oops... duplicate reply, please remove--
Last edited by Jetset125 on 14 Jul 2020, 18:59, edited 1 time in total.

Jetset125
Posts: 4
Joined: 11 Jul 2020, 16:49

Re: NOT HAPPY - Please use better mailers!

14 Jul 2020, 18:57

terraonion_admin wrote:
12 Jul 2020, 09:49
Hello,

Please, anyone with a crushed box send an email to support with your order number and a picture of the crused box, so we can open a claim at DHL,

Thanks
I just wanted to follow-up to mention that everything has been addressed from this happening for me, and I'm more angry at DHL for this debacle. At the end of the day, this is a fantastic device and it's working flawlessly after install. Thanks for all you do Terraonion team and admins!

Return to “Feedback and Suggestions”