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I can't make an account for downloads

Posted: 02 Jul 2020, 21:52
by thelackey3326
Same as this post: viewtopic.php?f=3&t=1556

I received my NeoSD MVS just a few minutes ago, and the following page is telling me that my serial number doesn't exist.
https://downloads.terraonion.com/user-registration

Re: I can't make an account for downloads

Posted: 02 Jul 2020, 23:22
by Todd
The serials haven't been imported yet.

We apologize and will get it fixed ASAP.

Re: I can't make an account for downloads

Posted: 03 Jul 2020, 18:55
by thelackey3326
Working as of this morning. Thank you

Re: I can't make an account for downloads

Posted: 10 Jul 2020, 19:50
by meshflesh
Help. Just got Saturn mode. Cant access downloads or A serial #. Purchase Email:kittlesnets@gmail.com

Re: I can't make an account for downloads

Posted: 10 Jul 2020, 20:01
by Todd
meshflesh wrote:
10 Jul 2020, 19:50
Help. Just got Saturn mode. Cant access downloads or A serial #. Purchase Email:kittlesnets@gmail.com
Does the serial number on the PCB not work?

Re: I can't make an account for downloads

Posted: 10 Jul 2020, 22:30
by meshflesh
Worked. Thank you

Re: I can't make an account for downloads

Posted: 21 Oct 2020, 22:22
by cleeg
Hello.

I have also had trouble accessing the downloads section (I have a Mega SD) and have sent a password reset twice, but have not seen any email with the replacement.

I'm sure I registered, as I seem to remember having updated the FW at some stage...

Any help appreciated!

Re: I can't make an account for downloads

Posted: 26 Oct 2020, 17:21
by Todd
We are looking into it.

Re: I can't make an account for downloads

Posted: 26 Oct 2020, 21:31
by cleeg
Legend, thank you.

Re: I can't make an account for downloads

Posted: 18 Nov 2020, 11:15
by cleeg
Any progress on this? I ask again as I have just purchased a MODE, so will need to obtain FW etc.

Thanks!