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order paid for but not getting a confirmation email plz help :)

Posted: 17 Apr 2020, 04:27
by matthew ginter
hello
i just order the mega sd and am very excited to get one.... upon completion of check out i did not get a confirmation screen but my CC was charged. i also have not received a email confirmation. when i check my account profile on the site it also says there are no orders have been placed... is something wrong with my order?

thank you for your time,
matt

Re: order paid for but not getting a confirmation email plz help :)

Posted: 17 Apr 2020, 06:01
by matthew ginter
Ok... it looks like my bank thought it was Cc fraud. Lol i’ll have to call them in the morning.

Re: order paid for but not getting a confirmation email plz help :)

Posted: 20 Apr 2020, 21:08
by ultpaladin
I have a similar issue except my payment was confirmed and I have not received a confirmation email. I checked my credit card and it was charged.

Re: order paid for but not getting a confirmation email plz help :)

Posted: 20 Apr 2020, 22:17
by Todd
We have been experiencing issues with Microsoft email accounts (Hotmail, Outlook and Live) blocking our emails from arriving. We are working with our email provider to resolve this.

In the meantime you can always log into the shop and verify that your order was placed correctly.