matthew ginter
Posts: 2
Joined: 17 Apr 2020, 04:20

order paid for but not getting a confirmation email plz help :)

17 Apr 2020, 04:27

hello
i just order the mega sd and am very excited to get one.... upon completion of check out i did not get a confirmation screen but my CC was charged. i also have not received a email confirmation. when i check my account profile on the site it also says there are no orders have been placed... is something wrong with my order?

thank you for your time,
matt

matthew ginter
Posts: 2
Joined: 17 Apr 2020, 04:20

Re: order paid for but not getting a confirmation email plz help :)

17 Apr 2020, 06:01

Ok... it looks like my bank thought it was Cc fraud. Lol i’ll have to call them in the morning.

ultpaladin
Posts: 9
Joined: 12 May 2018, 05:45

Re: order paid for but not getting a confirmation email plz help :)

20 Apr 2020, 21:08

I have a similar issue except my payment was confirmed and I have not received a confirmation email. I checked my credit card and it was charged.

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Todd
Admin
Posts: 1122
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
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Re: order paid for but not getting a confirmation email plz help :)

20 Apr 2020, 22:17

We have been experiencing issues with Microsoft email accounts (Hotmail, Outlook and Live) blocking our emails from arriving. We are working with our email provider to resolve this.

In the meantime you can always log into the shop and verify that your order was placed correctly.
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