Nunziotg
Posts: 2
Joined: 10 Sep 2019, 17:43

Unable to place order

10 Sep 2019, 17:46

Hello, I have tried to place an order for the Mega SD several times over the last couple days, and I never get a response from the payment server. I just get kicked back to the credit card page.

My card company has said they are not getting the request to even charge the card. Without being declined, what could cause this?

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Todd
Admin
Posts: 565
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: Unable to place order

10 Sep 2019, 17:54

Is your card a Discover?

If so, out payment processor isn't working with Discover cards at the moment.

Nunziotg
Posts: 2
Joined: 10 Sep 2019, 17:43

Re: Unable to place order

10 Sep 2019, 17:59

Yes it was. That explains it. I will try with a Visa later. Thank you!

davidbaez
Posts: 1
Joined: 12 Sep 2019, 18:36

Re: Unable to place order

12 Sep 2019, 18:39

I'm also having problems placing an order. After entering my visa credit card information it goes back to the same screen. But checking with my bank, the card was charged the full amount. Did the order went through?

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Todd
Admin
Posts: 565
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: Unable to place order

12 Sep 2019, 19:07

Please send us an email: support (at)terraonion,com

Include the email address you used to attempt to place the order.

thomas83lin
Posts: 2
Joined: 13 Sep 2019, 06:48

Re: Unable to place order

13 Sep 2019, 06:54

I'm also getting kicked back to credit card screen after placing my order, I'm using a Mastercard. I'm not sure if I've been charged yet or not. Hopefully I didn't just place 3 orders. I've already sent my info to support.
Mastercard should be working right?

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Todd
Admin
Posts: 565
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: Unable to place order

13 Sep 2019, 15:35

If you are getting kicked back to the credit card screen, 9 times out of 10 your bank is rejecting the purchase.

I would call them and ask them to allow international purchases and then try again. This is something we see all the time as many banks flag these oversees purchases as possible fraudulent.

thomas83lin
Posts: 2
Joined: 13 Sep 2019, 06:48

Re: Unable to place order

13 Sep 2019, 16:41

Yeah I was thinking the same, Just got back from the bank and sure enough they had blocked it. Just re ordered and it went through no problem.

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