Cheatinn
Posts: 6
Joined: 23 Sep 2019, 11:52

Customer Support Mega SD Issue

23 Sep 2019, 12:14

Hi,

I received my Mega SD Cart on 14/08/19 and there is a issue with the side button. The button will not press in and does not function. Also the switch looks to be bent in a upwards position in side the cart case.

I contacted support@terraonion.com on 14/08/19 and was told to wait 10 days for an update, due to you being on vacations.

I sent a reminder email on 26/08/19 to inquire about getting a replacement sent, as agreed in the previous email. You also stated it would be processed that week.

It has now been over a month since Terraonion has sent me any updates on the situation.

I have been very patience with Terraonion but this is unacceptable customer service.

Could someone please contact me to rectify this issue.

Thanks.

mingster
Posts: 3
Joined: 26 Sep 2019, 22:10

Re: Customer Support Mega SD Issue

05 Oct 2019, 14:08

Did they sort this out for you in the end?

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Todd
Admin
Posts: 684
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: Customer Support Mega SD Issue

05 Oct 2019, 15:30

We are shipping out replacements next week. We had some shipping logistics to work out that prevented us from getting this done.

Cheatinn
Posts: 6
Joined: 23 Sep 2019, 11:52

Re: Customer Support Mega SD Issue

09 Oct 2019, 11:22

mingster wrote:
05 Oct 2019, 14:08
Did they sort this out for you in the end?
Not yet still waiting for the replacement to be sent.
.
I did finally receive a reply on 25/09/19 with an apology for the delay.
Todd wrote:
05 Oct 2019, 15:30
We are shipping out replacements next week. We had some shipping logistics to work out that prevented us from getting this done.
Looks like it may be sent soon.

Cheatinn
Posts: 6
Joined: 23 Sep 2019, 11:52

Re: Customer Support Mega SD Issue

23 Nov 2019, 22:54

@Todd

Any news on the replacements, I'm still waiting.

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Todd
Admin
Posts: 684
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: Customer Support Mega SD Issue

23 Nov 2019, 23:34

Let me check into this.

What was your order number?

Cheatinn
Posts: 6
Joined: 23 Sep 2019, 11:52

Re: Customer Support Mega SD Issue

24 Nov 2019, 16:42

Order = HCUQGUJSI

Cheatinn
Posts: 6
Joined: 23 Sep 2019, 11:52

Re: Customer Support Mega SD Issue

04 Dec 2019, 21:32

@Todd

Any news?

I'm very disappointed with Terraonion, it's been 4 months and still no replacement pcb has been sent.

I've sent another email asking for a full refund.

User avatar
Todd
Admin
Posts: 684
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: Customer Support Mega SD Issue

04 Dec 2019, 21:45

Apologies for this. I have just spoke to Alex and he will be shipping you a replacement PCB.

Cheatinn
Posts: 6
Joined: 23 Sep 2019, 11:52

Re: Customer Support Mega SD Issue

04 Dec 2019, 22:22

@Todd

Can you please update me when this has been shipped.

Thanks

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