User avatar
Todd
Admin
Posts: 1122
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: Missing Firmware from downloads - READ ME!

12 Nov 2019, 00:20

I’m checking into this.
My PMs are disabled. Please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

dl1955
Posts: 4
Joined: 15 Apr 2018, 03:51

Re: Missing Firmware from downloads - READ ME!

13 Nov 2019, 09:31

Hi Todd,

Just wanted to let you know that he URL worked for me and updated my cart to the latest firmware..

Thank you!

Leonardo_BVB
Posts: 5
Joined: 22 Oct 2019, 13:37

Re: Missing Firmware from downloads - READ ME!

20 Nov 2019, 16:07

Hi there, I received today my Mega SD but when I am trying to register to download updates, your system does not recognise my serial number. It literally says: "The product serial number does not exist.". I have checked both on the back of the cart and on the TV screen and both are the same number. Can you please advice? (I have sent you a PM with my serial number).
Thanks in advance

Leonardo

Brokensanity
Posts: 1
Joined: 21 Nov 2019, 19:56

Re: Missing Firmware from downloads - READ ME!

21 Nov 2019, 19:58

Hello! Received my MegaSD today, and I am getting an error where the serial number isn't in the system as well.

I look forward to a resolution. Thank you!

shadysnail
Posts: 6
Joined: 21 Nov 2019, 20:32

Re: Missing Firmware from downloads - READ ME!

21 Nov 2019, 20:34

Hello! Received my MegaSD today, and I am getting an error where the serial number isn't in the system as well.

Can somone help me please

thanks

Dale

cbgametime
Posts: 2
Joined: 21 Nov 2019, 23:36

Re: Missing Firmware from downloads - READ ME!

21 Nov 2019, 23:37

Leonardo_BVB wrote:
20 Nov 2019, 16:07
Hi there, I received today my Mega SD but when I am trying to register to download updates, your system does not recognise my serial number. It literally says: "The product serial number does not exist.". I have checked both on the back of the cart and on the TV screen and both are the same number. Can you please advice? (I have sent you a PM with my serial number).
Thanks in advance

Leonardo
I'm having the exact same issue. Double checked my serial number, (from both the cart and the options screen) and it's giving me the same error when I try to register for an account.

Leonardo_BVB
Posts: 5
Joined: 22 Oct 2019, 13:37

Re: Missing Firmware from downloads - READ ME!

22 Nov 2019, 12:56

I do understand that they want to protect their IP but their system, clearly is not working. I basically do not dare to save any game until I have the up to date firmware so I do not lose anything. I asked for help over 2 days ago and still no answer whatsoever. This is a sure way of alienating customers and adds to the fact that I had to wait almost 3 weeks for them to post after I payed!

Come on guys, you can do better than this!

Food for thoughts.

User avatar
Todd
Admin
Posts: 1122
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: Missing Firmware from downloads - READ ME!

22 Nov 2019, 16:52

Please try to register again.
My PMs are disabled. Please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

Leonardo_BVB
Posts: 5
Joined: 22 Oct 2019, 13:37

Re: Missing Firmware from downloads - READ ME!

22 Nov 2019, 17:26

Todd sorted it out.
Thanks!

cbgametime
Posts: 2
Joined: 21 Nov 2019, 23:36

Re: Missing Firmware from downloads - READ ME!

22 Nov 2019, 18:23

Worked for me. Thank you!

Return to “MegaSD Discussion”