billiesn
Posts: 6
Joined: 22 Aug 2019, 01:27

Stuck in Transit for 11 days

22 Aug 2019, 01:34

Since there is no way to actually contact Terraonion I will post this here. My order has been stuck in transit for 11 days. Still no shipping number from DHL. This feels like something is wrong now.

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Todd
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Posts: 565
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
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Re: Stuck in Transit for 11 days

22 Aug 2019, 02:03

What did you receive from DHL?

billiesn
Posts: 6
Joined: 22 Aug 2019, 01:27

Re: Stuck in Transit for 11 days

22 Aug 2019, 08:11

(Not found): No result found for your DHL query. Please try again.

This what I get when I click the link in my shipping mail from terraonion.

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Karny
Posts: 5
Joined: 25 Jun 2019, 11:03
Location: London

Re: Stuck in Transit for 11 days

22 Aug 2019, 13:40

Mine was "in transit" on the 10th and I'm still in the same boat.

I guess they weren't kidding when they said it could take 3 weeks.

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Todd
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Location: Cincinnati, OH
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Re: Stuck in Transit for 11 days

22 Aug 2019, 14:45

Yes. Just give it some time.

Once the package clears customs, it will show up in the DHL system.

Spartan
Posts: 12
Joined: 11 Sep 2018, 05:33

Re: Stuck in Transit for 11 days

23 Aug 2019, 04:53

billiesn wrote:
22 Aug 2019, 08:11
(Not found): No result found for your DHL query. Please try again.

This what I get when I click the link in my shipping mail from terraonion.
Waiting sucks. I've been waiting for a while too. But when you got the shipping mail from TO you also got an email that literally says the following:
Also during this time frame your tracking number may show as invalid. Rest assured the number is valid and once DHL fully processes it it will become active. We appreciate your patience during this period.

Not to mention there are tons of posts on the forum talking about this very topic.

billiesn
Posts: 6
Joined: 22 Aug 2019, 01:27

Re: Stuck in Transit for 11 days

28 Aug 2019, 18:51

Coming up on 18 days.

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