That’s the email you should have originally received that would explain shipping delays. Consider it FYI.
Your orders are still being processed by customs.
I received the same today.samson7point1 wrote: ↑13 Aug 2019, 00:03On 8/3 I got an email saying my package was “in transit” along with a DHL tracking link which didn’t work for reasons which have been explained in this thread. Today (8/12) I received another message saying that my order has been “sent to DHL for processing” which explained that I still need to wait for customs processing which might take another 3 weeks.
Just so I’m clear, was the 9 day difference the time from when this was dropped off at the Andorra DHL office to the time that they managed to pull it out of the pile, or is it something else?
Why would something made in Andorra be waiting in customs in Andorra if it is going to North America ? That explanation is difficult to accept because customs is an import control process.Mobiusstriptech wrote: ↑13 Aug 2019, 03:30I honestly have no idea where that story came from but Alex assembles everything in Andorra and the carts are not made in China. They are manufactured in Spain. Always have been. They are assembled in Andorra and packaged for shipment there. The shells are made in China and come completely separate.
If this is the case then they should have a little chat with the government, as they will probably represent over 1% of total exports this year (based on figures published for 2017); they would warrant special treatment.
Alex has extensively spoken to local government. And it appears that they don't really care about exports, only imports. And yes, we are one of the largest exporters in Andorra.dshadoff wrote: ↑13 Aug 2019, 04:02If this is the case then they should have a little chat with the government, as they will probably represent over 1% of total exports this year (based on figures published for 2017); they would warrant special treatment.
But also if true, it would seem that people in Europe should not fear additional taxation due to the 1991 Agreement of Free Trade between the EEC and the Principality of Andorra.
Thanks for the detail on this, Todd. It's a shame that the government doesn't seem to care.Todd wrote: ↑13 Aug 2019, 04:38Alex has extensively spoken to local government. And it appears that they don't really care about exports, only imports. And yes, we are one of the largest exporters in Andorra.
They have agreed to clear 45 items per day. So when we ship out, say 600 items at once, well, you can do the math on that.
Once we get all the MegaSD orders shipped, customs clearing time on a day to day basis won't be too bad. But the fact we are shipping hundreds upon hundreds means there is going to be a backlog and there isn't much we can do about it at the moment.
And the only thing of ours that is manufactured in China is our plastics. The pcbs are made in Spain, soldered in Spain and even the manuals, stickers and other paper stuffs (box and etc) is made in Spain.