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Todd
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Posts: 981
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
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Re: All shipping related issues READ THIS!!!

28 Nov 2019, 15:16

Send us an email: support at terraonion dot com
Rather than PM'ing me, please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

robertjohn2
Posts: 1
Joined: 09 Dec 2019, 08:05
Contact: Website

Re: All shipping related issues READ THIS!!!

09 Dec 2019, 08:11

Terraonion has run well in the past but had some of the discrepancies. So, it's good that it has moved to Andorra.

raindrop
Posts: 2
Joined: 19 Nov 2019, 12:03

Re: All shipping related issues READ THIS!!!

09 Dec 2019, 14:06

Todd wrote:
28 Nov 2019, 15:16
Send us an email: support at terraonion dot com
There were about three emails from different addresses. Did I get any response? No!!! You have bad communication with your clients. You have a fraudulent business. Once, you will get corresponding consequences.

So now, let's block my account and remove my message!

All the worst.

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Todd
Admin
Posts: 981
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: All shipping related issues READ THIS!!!

09 Dec 2019, 14:52

Check your email.
Rather than PM'ing me, please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

Seexelas
Posts: 1
Joined: 10 Dec 2019, 12:07

Re: All shipping related issues READ THIS!!!

10 Dec 2019, 12:14

Hi Todd,

I just made the jump and bought a Mega SD ;), i can't wait to test it on my Mega SG, but i saw all those post on the forum about shipping and i'm a bit worried.

Can you give me please the actual waiting time ? I ordered yesterday, what delay should I expect ?

Order : JIRDWTFLZ

Thanks a lot,

Best regards,

Alexis

LockeCole
Posts: 1
Joined: 03 Dec 2019, 04:33

Re: All shipping related issues READ THIS!!!

11 Dec 2019, 04:26

Hey Todd,
Just wanted to make sure something was normal with my order and the shipping. I ordered on Dec 1st and got a notification from you and DHL that it had been shipped. All good... Thing is, the tracking has not yet activated at all, all I get is this:

"Some of your queries resulted in an error
[MY TRACKING NUMBER] (Not found): No result found for your DHL query. Please try again."

Your post says not to worry if it sits in Andorra for a long time, and if is was showing active and in Andorra I wouldn't worry but it's not showing as a valid tracking number for a week now and I'm getting antsy... Especially seeing as I was hoping to have it as an Xmas Present for my husband.
Hopefully this is just normal and I'm nervous for nothing. Thanks.

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Todd
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Posts: 981
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
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Re: All shipping related issues READ THIS!!!

11 Dec 2019, 05:22

That's normal. Until the package clears Andorra customs, the DHL number will not update.
Rather than PM'ing me, please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

booovean
Posts: 5
Joined: 12 Dec 2019, 16:21

Re: All shipping related issues READ THIS!!!

12 Dec 2019, 16:25

Good afternoon Todd.

I made an order on Monday, December 9th and the DHL status as of Tuesday, December 10th is "stuck" on "Shipment information received"
I live in Barcelona, barely 3 hours driving from Andorra.

1. is this the same situation of package waiting to clear customs and need to wait days/weeks?
2. will I also be charged customs for Spain?!

Order number: GNXDSUMPH

Thank you in advance.

booovean
Posts: 5
Joined: 12 Dec 2019, 16:21

Re: All shipping related issues READ THIS!!!

13 Dec 2019, 11:43

booovean wrote:
12 Dec 2019, 16:25
Good afternoon Todd.

I made an order on Monday, December 9th and the DHL status as of Tuesday, December 10th is "stuck" on "Shipment information received"
I live in Barcelona, barely 3 hours driving from Andorra.

1. is this the same situation of package waiting to clear customs and need to wait days/weeks?
2. will I also be charged customs for Spain?!

Order number: GNXDSUMPH

Thank you in advance.
Edit: I got the status updated to "shipment picked up" and received a text from DHL that it should be delivered mid next week. Excelent! Did not receive notification of payment though... so hopefully I wont have additional taxes to pay (Spain).

DeEzNuT105
Posts: 1
Joined: 14 Dec 2019, 03:21

Re: All shipping related issues READ THIS!!!

14 Dec 2019, 03:24

Hey Tom,
Placed my order on Dec 10 and status still notes payment accepted. Can you please advise when I can expect shipment?

Thx

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