affreujojo
Posts: 2
Joined: 13 Nov 2019, 14:15

Re: All shipping related issues READ THIS!!!

13 Nov 2019, 14:29

Hi,

I'm disappointed after reading this thread :-(
Wasn't aware of these shipment problems before ordering....or maybe I wouldn't have ordered at all !


A quick question however : why is the import fee based on 250€ ? The item itself is 232€ right ? So shouldn't it be declared for this amount instead of 250 ?

+50€ for taxes is already harsh,
but +17€ for DHL is just a scam when we already paid 18€ for shipping !

So it's in fact 18€+17€ just for DHL !!! ??
DHL = Crooks !

pedrotfp
Posts: 2
Joined: 13 Nov 2019, 10:23

Re: All shipping related issues READ THIS!!!

13 Nov 2019, 18:07

It’s not DHL, it’s customs: import fees are calculated on total invoice cost (at least in my country). Unfair, of course, but it’s not the carrierer.

affreujojo
Posts: 2
Joined: 13 Nov 2019, 14:15

Re: All shipping related issues READ THIS!!!

13 Nov 2019, 19:32

To my understanding, there is an additionnal "17,50 for "administration fees"" from DHL.
But I may be wrong...

Anyway, I still don't understand why shipping costs are taken into accounts when determining VAT Fees ... :?:

To me, it shouldn't be.

Psygho
Posts: 55
Joined: 17 Oct 2019, 14:35

Re: All shipping related issues READ THIS!!!

14 Nov 2019, 13:44

Mine came in of a grand total (product+shipping+custums taxes,and fee tot DHL,) of a whopping 320 euro!
I prefer (way)too expensive, above not existing....

SBDog
Posts: 1
Joined: 16 Nov 2019, 00:33

Re: All shipping related issues READ THIS!!!

16 Nov 2019, 00:36

I placed an order on the 27th of October that still hasn't shipped. I'm utterly livid. Why indicate that a product is in stock if it is not actually available with no ETA? How is this an appropriate way to do business?

I sold my Mega Everdrive X7 and Sega CD right after buying this yet there's no indication of when the item will even ship let alone when it'll arrive.

User avatar
Todd
Admin
Posts: 981
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: All shipping related issues READ THIS!!!

16 Nov 2019, 06:16

All orders will be shipped by this coming Wednesday.
Rather than PM'ing me, please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

katkilad
Posts: 3
Joined: 08 Nov 2019, 22:42

Re: All shipping related issues READ THIS!!!

20 Nov 2019, 19:41

Todd wrote:
16 Nov 2019, 06:16
All orders will be shipped by this coming Wednesday.
Hello!

Are the orders still shipping today? I got a notification frorm DHL on Sunday, but it looks like they never received a package.

Thanks

User avatar
Todd
Admin
Posts: 981
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: All shipping related issues READ THIS!!!

20 Nov 2019, 21:15

Give it a few days to update.
Rather than PM'ing me, please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

MachRider
Posts: 2
Joined: 08 Nov 2019, 12:48

Re: All shipping related issues READ THIS!!!

26 Nov 2019, 13:03

Midwest USA. Ordered Nov. 1st. Arrived Nov. 25th. DHL acquired package out of Andorra customs Nov. 21st. DHL tracking became active on 21st too. I had my phone number on package and the DHL driver sent me a text to verify someone was going to be home as he needed a signature. He gave a very accurate time of delivery too. Mega SD is freaking awesome. It’s so worth it. You all ought to wait it out. It wasn’t that big of a deal. Also, there won’t be any extra fees upon delivery in USA. I was charged $279.32 USD and $2.79 (1%) debit card fee VISA international service assessment date on 1 Nov 2019. I read that this is normal.

raindrop
Posts: 2
Joined: 19 Nov 2019, 12:03

Re: All shipping related issues READ THIS!!!

28 Nov 2019, 12:57

Hello! It was a customs issue with my order and the parcel was returned to you. The question is what the problem with it? Ok, I agree to pay for shipping and for return. But what about the rest of the money? Are you planning to keep the money for yourself? So now you have my the Mega SD cart and my money too? Am I wrong?

The order number is: YFGNPMGKG

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