There is a bottle neck in Andorra your package is probably in a pile waiting to get processed. Somewhere in the thread it says they can only process 45 packages a day and with how many hundreds of orders there is going to be a delay
kohijin wrote: ↑18 Oct 2019, 10:31Hi, I'm posting this as a further call to action to Terraonion and as an FYI to everyone ordering from Germany:
My Order (SMYUPGANT) is currently held at customs for 2 days because it is missing information (MRN Form) by Terraonion. I called customs two times, trying to resolve this, but they said only the sender can provide this information and they did not hear back from them yet.
I have the same trouble
how much extra it was for you?Wataru wrote: ↑24 Oct 2019, 02:38Too bad Terraonion decided to move to Andorra to keep income taxes low and most European customers have to suffer because of this move.
I declined acceptance of my DHL shipment after I saw the bill with the added impot VAT and DHL Express fees.I won't support this kind of business model.
They should at least ship the stuff from spanish soil.Can't be that hard.A friend of mine did the same because of import restrictions.Had a business in the Netherlands near the German border and shipped all his video games from Germany to save on shipping costs.