Egoo33
Posts: 2
Joined: 01 Oct 2019, 22:59

Re: All shipping related issues READ THIS!!!

14 Oct 2019, 19:29

Hairlesswookiee wrote:
10 Oct 2019, 21:25
Hey Todd can you help me out with Order reference: NKQNDAFOB? It says it shipped out, but the tracking number keeps saying not found. I just want to be able to figure out when I should have my wife keep an eye out for a package.

There is a bottle neck in Andorra your package is probably in a pile waiting to get processed. Somewhere in the thread it says they can only process 45 packages a day and with how many hundreds of orders there is going to be a delay

xzarian
Posts: 4
Joined: 02 Oct 2019, 01:00

Re: All shipping related issues READ THIS!!!

16 Oct 2019, 23:07

I just received mine on Oct 16th in Ontario, Canada and I placed my order on Sept 12th. $62 CAD in customs + $365(Inc shipping) CAD for total of $427 CAD for anyone thinking of purchasing.

kohijin
Posts: 1
Joined: 18 Oct 2019, 10:23
Location: Germany
Contact: Twitter

Re: All shipping related issues READ THIS!!!

18 Oct 2019, 10:31

Hi, I'm posting this as a further call to action to Terraonion and as an FYI to everyone ordering from Germany:

My order (SMYUPGANT) is currently held at customs for 2 days because it is missing information (MRN Form) by Terraonion. I called customs two times, trying to resolve this, but they said only the sender can provide this information and they did not hear back from them yet.

Update: DHL just informed me my package has cleared. So I guess TO took care of this (in that case: Thanks!)
Last edited by kohijin on 18 Oct 2019, 12:30, edited 2 times in total.

stk9196
Posts: 5
Joined: 23 Sep 2019, 03:47
Location: Germany

Re: All shipping related issues READ THIS!!!

18 Oct 2019, 10:37

kohijin wrote:
18 Oct 2019, 10:31
Hi, I'm posting this as a further call to action to Terraonion and as an FYI to everyone ordering from Germany:

My Order (SMYUPGANT) is currently held at customs for 2 days because it is missing information (MRN Form) by Terraonion. I called customs two times, trying to resolve this, but they said only the sender can provide this information and they did not hear back from them yet.
[/quot

I have the same trouble

retrogrenier
Posts: 1
Joined: 19 Oct 2019, 18:05

Re: All shipping related issues READ THIS!!!

20 Oct 2019, 14:49

Here is my experience with two products one from Spain and the other from Andora. shippment to France


SSDS3 TERRAONION SPAIN
28 MAY PAYEMENT
31 MAY DHL active link Sent
03 JUN DHL Delivery
TOTAL 7 DAYS

Price
SSDS3 232€ taxe incl (Spain Tax21%) 198.35€ +Tax21% 41.65€
Shipping Correos (Spain Tax21%) 12€ +TAX21% 2.52€
TOTAL 254.52€


Mega SD TERRAONION ANDORA
17 SEPT PAYEMENT
03 OCT DHL inactive Link
14 OCT DHL active link
16 OCT DHL Delivery
TOTAL 30 DAYS

Price
MEGA SD (Andora Tax0%) 232€
Shipping DHL (Andora Tax0%) 18€
TOTAL 250€
France Tax 20% = 50€
DHL price = 17.50€
TOTAL = 317.5€

Really good products! But prices and shippments was really better from spain.

Wataru
Posts: 1
Joined: 24 Oct 2019, 02:15

Re: All shipping related issues READ THIS!!!

24 Oct 2019, 02:38

Too bad Terraonion decided to move to Andorra to keep income taxes low and most European customers have to suffer because of this move.

I declined acceptance of my DHL shipment after I saw the bill with the added impot VAT and DHL Express fees.I won't support this kind of business model.
They should at least ship the stuff from spanish soil.Can't be that hard.A friend of mine did the same because of import restrictions.Had a business in the Netherlands near the German border and shipped all his video games from Germany to save on shipping costs.

keropi
Posts: 64
Joined: 08 May 2018, 21:37

Re: All shipping related issues READ THIS!!!

24 Oct 2019, 10:07

Wataru wrote:
24 Oct 2019, 02:38
Too bad Terraonion decided to move to Andorra to keep income taxes low and most European customers have to suffer because of this move.

I declined acceptance of my DHL shipment after I saw the bill with the added impot VAT and DHL Express fees.I won't support this kind of business model.
They should at least ship the stuff from spanish soil.Can't be that hard.A friend of mine did the same because of import restrictions.Had a business in the Netherlands near the German border and shipped all his video games from Germany to save on shipping costs.
how much extra it was for you?

Psygho
Posts: 57
Joined: 17 Oct 2019, 14:35

Re: All shipping related issues READ THIS!!!

24 Oct 2019, 12:22

I paid 70 euro tax , so grand total of 320,00 euro!
It is steep,and i did not connect Andorra , to extra inport fee,

My fault ?, yes... But it could have been clearer on the website.. now at least is much clearer,then it was.
70 euro extra, is a bummer, but not a thing to cancel mine order.

bidou670
Posts: 54
Joined: 17 Oct 2019, 17:33

Re: All shipping related issues READ THIS!!!

04 Nov 2019, 11:03

Hi

For my order TECMZXDEO placed in October 18 , did you receive the printed boxes ? it remains in payment status accepted since more 10 days ?

Best regard
Last edited by bidou670 on 04 Nov 2019, 16:14, edited 1 time in total.

ricsmachado
Posts: 1
Joined: 04 Nov 2019, 16:08

Re: All shipping related issues READ THIS!!!

04 Nov 2019, 16:10

I would love to have some news about my order too.

DBGVPSVOX placed in October 21.

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