stk9196
Posts: 5
Joined: 23 Sep 2019, 03:47
Location: Germany

Re: All shipping related issues READ THIS!!!

02 Oct 2019, 04:35

Hello Todd! Order number: GRMRNMHTB
Also no trackable information

JoeBoi
Posts: 1
Joined: 02 Oct 2019, 16:49

Re: All shipping related issues READ THIS!!!

02 Oct 2019, 16:53

Ordered mine last month and am still awaiting an update. Order number: YMHPSQFIU.

Bought on a whim and tempted to cancel.

fabrisco
Posts: 5
Joined: 17 Sep 2019, 03:57

Re: All shipping related issues READ THIS!!!

03 Oct 2019, 01:21

Hello Todd

Any news about the my order’s update?

Order placed on 09/08/2019 and still dont get any order’s update status or a tracking number.

Order Reference SMJSSRABZ

fabrisco wrote:
30 Sep 2019, 23:22
Hello Todd,

Still no update status for my order or tracking number.

Is everything alright?
Todd wrote:
24 Sep 2019, 03:28
fabrisco wrote:
24 Sep 2019, 02:28
Hello Todd

Please, I placed my order on 09/08/2019 and still dont get any order’s update status or a tracking number.

Order Reference SMJSSRABZ
We are working to get to the pending orders this week.

Xplod
Posts: 3
Joined: 04 Sep 2019, 12:26

Re: All shipping related issues READ THIS!!!

03 Oct 2019, 21:57

I cancelled my Mega SD order by refusing delivery (due to high DHL custom charge demand) and it was returned back to Terra Onion by DHL.
I contacted Terra Onion via email and they told me they will send me refund when they receive the package back.
it's been 20 days and DHL tracking confirms it was returned to TerraOnion,however I haven't received my refund and they are not responding to my emails.
why and what should I do??
:?: :?:

order reference : DCLNGPWDP
DHL tracking: 5374089232

bitoriginal
Posts: 4
Joined: 25 Sep 2019, 20:20

Re: All shipping related issues READ THIS!!!

03 Oct 2019, 22:17

My order was shipped today. Order was placed on 25th September.

Guess they are making their way through the backlog!

fabrisco
Posts: 5
Joined: 17 Sep 2019, 03:57

Re: All shipping related issues READ THIS!!!

03 Oct 2019, 22:53

Got a tracking number today!
fabrisco wrote:
03 Oct 2019, 01:21
Hello Todd

Any news about the my order’s update?

Order placed on 09/08/2019 and still dont get any order’s update status or a tracking number.

Order Reference SMJSSRABZ

fabrisco wrote:
30 Sep 2019, 23:22
Hello Todd,

Still no update status for my order or tracking number.

Is everything alright?
Todd wrote:
24 Sep 2019, 03:28


We are working to get to the pending orders this week.

User avatar
Brett_D92
Posts: 6
Joined: 15 Sep 2019, 00:00
Location: New Zealand

Re: All shipping related issues READ THIS!!!

03 Oct 2019, 23:05

I placed my order on October 1st, haven't got a tracking number yet but hopefully that wasn't too late.

User avatar
Todd
Admin
Posts: 982
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: All shipping related issues READ THIS!!!

04 Oct 2019, 00:03

Xplod wrote:
03 Oct 2019, 21:57
I cancelled my Mega SD order by refusing delivery (due to high DHL custom charge demand) and it was returned back to Terra Onion by DHL.
I contacted Terra Onion via email and they told me they will send me refund when they receive the package back.
it's been 20 days and DHL tracking confirms it was returned to TerraOnion,however I haven't received my refund and they are not responding to my emails.
why and what should I do??
:?: :?:

order reference : DCLNGPWDP
DHL tracking: 5374089232


Send us another email if you haven’t already. We have been positively swamped and way behind.
Rather than PM'ing me, please send support requests to support(at)terraonion.com.

For real time assistance, please consider joining our very active Discord server: https://discord.gg/JexuJVW

jp_flynn@hotmail.com
Posts: 9
Joined: 16 Sep 2019, 07:48

Re: All shipping related issues READ THIS!!!

04 Oct 2019, 05:24

My order shipped today, as expected (Ordered 9-11) just would've been nice to have more info on shipping statuses after ordering. Still, great company, so no complaints otherwise.

pyramidvideo
Posts: 1
Joined: 10 Oct 2019, 00:33

Re: All shipping related issues READ THIS!!!

10 Oct 2019, 00:50

Placed order 09/09 - rec'd tracking number 10/03, still shows up as "Not Found" on DHL's site as of 10/9. Staying positive, hoping it shows soon. Hang in there everybody.

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