Spartan
Posts: 12
Joined: 11 Sep 2018, 05:33

Re: All shipping related issues READ THIS!!!

07 Sep 2019, 03:16

futurevoid wrote:
06 Sep 2019, 14:51
I ordered on 7/25 from the States and it’s now the 6th of September and my DHL tracking number is still not working. It’s hard for me not to worry when I see people who ordered after me getting their tracking numbers up and running as this doesn’t appear to be based on any relevant order.....?
I ordered one or two days before you and my tracking # is not active yet either. I think we just need to wait a few more days.
If it matters, I'm in the US

Mblack1
Posts: 27
Joined: 10 Jun 2019, 14:49

Re: All shipping related issues READ THIS!!!

07 Sep 2019, 10:42

tatsui wrote:
06 Sep 2019, 19:36
Todd wrote:
06 Sep 2019, 15:15
tatsui wrote:
06 Sep 2019, 14:55

Hi,
I think it was me who asked for my invoice :p
Just got a notification from DHL that they will reimburse me for the additional 8€. They mentionned their operator did not notice shipping costs were already reported on the invoice so they apply an additional 38€ fees (that's their process when shipping cost are not reported on the invoice) during custom process.
They have admitted their mistake and will reimburse within few days.

Wow. They just assumed 38 Euros shipping?


That's kinda crazy they just made an assumption and especially worrying since the invoice attached to the package very clearly says 18 euros shipping cost.
exactly that's insane, in case the shipping costs are missing (or they overlooked it) they assume 38€

Moa53 wrote:
06 Sep 2019, 16:09
Yeah and... well... They are the one in charge of the shipping, so they should know their own prices, no ?

Anyway, who did you contact exactly to get a refund ? Because from my side, they don't really admit that there is a problem... :/
my local dhl office (Lyon) the one who provide me the invoice (you can request an invoice up to 10 days after delivery to acr@dhl.com precising your reference then your local DHL will provide you with the invoice) then I simply answer the email asking for some clarifications about the fact of being charged for 288€ instead of 250 (providing the invoice from terraonion), they agree they have made a mistake, I should be reimbursed in few days, I will keep you updated.
I just received the message from DHL to pay taxes (France) : they ask me to pay 75,50 euros ! It is not the correct amount as i read on the forum, i still not paid them. Do i should contact them before paying ?
I'm really dissapointed with this. TO should do something imo. 75,50 is really to much !!!

Mblack1
Posts: 27
Joined: 10 Jun 2019, 14:49

Re: All shipping related issues READ THIS!!!

07 Sep 2019, 12:03

I finally paid the taxes, i had no solution to contact DHL for the error on the custom taxes. I had a guy on their chat service, he said to me that i should contact DHL on monday by phone.
TO if you want us to continue to support you (because you do awesome job with your devices, it's a fact), please do something for this problem of taxes !

scalliano
Posts: 3
Joined: 07 Sep 2019, 14:39

Re: All shipping related issues READ THIS!!!

07 Sep 2019, 14:48

I placed my order on 29/7/19 and didn't receive a tracking number until 12/8/19. As of today, it still shows as invalid. This is unacceptable. What are my options for cancelling my order?

User avatar
Todd
Admin
Posts: 569
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: All shipping related issues READ THIS!!!

07 Sep 2019, 17:12

That tracking number should become active next week.

cireza
Posts: 11
Joined: 28 Aug 2019, 23:12

Re: All shipping related issues READ THIS!!!

07 Sep 2019, 18:51

Paid the taxes, received the VAT-SD.

Will never support you ever again. And will spread the word as much as possible. Deserved.
Pretty sure your move was illegal by the way. Consider yourselves lucky if you don't have any trouble.

The stuff heats quite a lot by the way.

acidrain97
Posts: 8
Joined: 26 Aug 2019, 12:29

Re: All shipping related issues READ THIS!!!

07 Sep 2019, 22:31

futurevoid wrote:
06 Sep 2019, 14:51
I ordered on 7/25 from the States and it’s now the 6th of September and my DHL tracking number is still not working. It’s hard for me not to worry when I see people who ordered after me getting their tracking numbers up and running as this doesn’t appear to be based on any relevant order.....?
joint the party. I ordered 7/24 and my DHL tracking is NOT working. My guess it will never show up and lost $$$ on this deal. Such BS. Hey TerrorOnion got my $$$, SOL I guess. Noticed MadLittlePixel from YouTube got his MegaSD WHY can't I have mine?

User avatar
Todd
Admin
Posts: 569
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: All shipping related issues READ THIS!!!

07 Sep 2019, 23:39

How about some patience. It’s been explained over and over about how customs can only process so many packages a day. No one has been ripped off or anything. And MadLittlePixel ordered his the same day the preorders went live.



If you received a tracking number several weeks ago it should go live next week when customs processes the package as that should be when they finish processing that group of shipments. At that point the tracking will update and DHL should have it to you within a couple days

Flashman
Posts: 14
Joined: 04 Sep 2019, 23:39

Re: All shipping related issues READ THIS!!!

07 Sep 2019, 23:49

Todd wrote:
07 Sep 2019, 23:39
How about some patience. It’s been explained over and over about how customs can only process so many packages a day. No one has been ripped off or anything. And MadLittlePixel ordered his the same day the preorders went live.



If you received a tracking number several weeks ago it should go live next week when customs processes the package as that should be when they finish processing that group of shipments. At that point the tracking will update and DHL should have it to you within a couple days
What hasn’t been explained though Todd, is WHY Terra Onion are now based in this backwater, which can only seem to handle ten parcels a day, making many customer orders a month late, and why the products are not coming from Spain as stated in the pre-order process, costing us a quarter again of what we paid for the device in customs charges - something I might add that was expressly stated wouldn’t happen when we ordered.

cjuniorfox
Posts: 7
Joined: 02 Sep 2019, 20:14

Re: All shipping related issues READ THIS!!!

08 Sep 2019, 02:24

Today I received my tracking number.
Uhulll.

The tracking number still return as invalid number. But I know this happens because DHL need to update tracking status. And this happens when they process the packages into internal procedures. This is normal and I know my number will become valid in three or four days.

For everibody who doesn't have the tracking number yet or the tracking status still returning as invalid, one advice. Patience, just a little of patience. I beleive everibody's parcels will be delivered sooner as expected.

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