Gummy Bear
Posts: 108
Joined: 09 Feb 2019, 22:56

Re: All shipping related issues READ THIS!!!

03 Sep 2019, 21:19

c0op3r wrote:
03 Sep 2019, 18:25
Gummy Bear wrote:
03 Sep 2019, 17:18
Just got a message from DHL.
Mine will be arriving on Thursday! Yay!
How long was your wait from order being fulfilled to the tracking actually going active? Also what country are you in?
UK.
Order confirmed on the 10th of August.
Tracking went live on the 2nd of September.

derFunkenstein
Posts: 44
Joined: 29 May 2018, 21:50

Re: All shipping related issues READ THIS!!!

03 Sep 2019, 23:00

Gummy Bear wrote:
03 Sep 2019, 21:19
c0op3r wrote:
03 Sep 2019, 18:25
Gummy Bear wrote:
03 Sep 2019, 17:18
Just got a message from DHL.
Mine will be arriving on Thursday! Yay!
How long was your wait from order being fulfilled to the tracking actually going active? Also what country are you in?
UK.
Order confirmed on the 10th of August.
Tracking went live on the 2nd of September.
Awesome, so now TO is shipping these things out of order. Don't get me wrong, I'm glad you got it, but lots of folks in these forums ordered way before the 10th of August and haven't gotten to step 1 of the shipping process.

Mblack1
Posts: 28
Joined: 10 Jun 2019, 14:49

Re: All shipping related issues READ THIS!!!

03 Sep 2019, 23:08

derFunkenstein wrote:
03 Sep 2019, 23:00
Gummy Bear wrote:
03 Sep 2019, 21:19
c0op3r wrote:
03 Sep 2019, 18:25


How long was your wait from order being fulfilled to the tracking actually going active? Also what country are you in?
UK.
Order confirmed on the 10th of August.
Tracking went live on the 2nd of September.
Awesome, so now TO is shipping these things out of order. Don't get me wrong, I'm glad you got it, but lots of folks in these forums ordered way before the 10th of August and haven't gotten to step 1 of the shipping process.
From France
I ordered on 5th of July, i received the link of the tracking number on 11 of August and today 3rd of September, i still have no tracking result with it.
Still with this on DHL site : "No result found for your DHL query. Please try again. "

xlom3000
Posts: 4
Joined: 01 Feb 2019, 10:30

Re: All shipping related issues READ THIS!!!

03 Sep 2019, 23:37

Yeah, I ordered on the 10th of July. Got a package in transit notification on the 11th and a sent to DHL for processing on the 12th. The tracking number still doesn't work though.

Mblack1
Posts: 28
Joined: 10 Jun 2019, 14:49

Re: All shipping related issues READ THIS!!!

03 Sep 2019, 23:49

xlom3000 wrote:
03 Sep 2019, 23:37
Yeah, I ordered on the 10th of July. Got a package in transit notification on the 11th and a sent to DHL for processing on the 12th. The tracking number still doesn't work though.
It says that we should wait 3 weeks, the 3 weeks has passed now and still no result

c0op3r
Posts: 9
Joined: 04 Jun 2018, 04:15

Re: All shipping related issues READ THIS!!!

04 Sep 2019, 00:15

My Order Date was July 13th
Package in Transit Date August 11th
Go active from DHL - unknown (maybe never)

I can tell you at 90 days I will be filling with the Credit Card Company that I used to purchase the item, TerraOnion you need to recognize that if you created this issue there might be repercussions and that repercussion is that if people do not receive what they ordered you might get chargebacks; chargebacks cost time and money!

Its not a threat, its just what has to happen to protect myself from the possibility that I might never get what I paid for.

Cooper

derFunkenstein wrote:
03 Sep 2019, 23:00
Gummy Bear wrote:
03 Sep 2019, 21:19
c0op3r wrote:
03 Sep 2019, 18:25


How long was your wait from order being fulfilled to the tracking actually going active? Also what country are you in?
UK.
Order confirmed on the 10th of August.
Tracking went live on the 2nd of September.
Awesome, so now TO is shipping these things out of order. Don't get me wrong, I'm glad you got it, but lots of folks in these forums ordered way before the 10th of August and haven't gotten to step 1 of the shipping process.

cjuniorfox
Posts: 13
Joined: 02 Sep 2019, 20:14

Re: All shipping related issues READ THIS!!!

04 Sep 2019, 00:19

Todd wrote:
03 Sep 2019, 16:14
I'm not deleting nor locking anything.


We currently expect to be caught up with all orders by mid September. That's the current plan. So if you placed an order in the last couple weeks and haven't received an email stating that your order has shipped, we anticipate getting them all shipped by middle of September. After that, orders will take only only a few days before they ship out.

So if you haven't received a tracking number for an order, give us some more time to process your order. You will receive an email with tracking once it's shipped.
Middle of September. Got it. thanks for your reply.

For everibody who is upset with this "moved to Andorra" thing. Don't get too upset with this. Here in Brazil, we pay tax up to 60% for imports over USD 50 for entire payment (price + shipping). 150 EUR only in customs taxes and I not get upset. No, I'm lying. I get really very upsed with that exorbitant rates. But, unfortunely this sh**t is that way and there's nothing I can do to change this.

User avatar
Todd
Admin
Posts: 1110
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: All shipping related issues READ THIS!!!

04 Sep 2019, 01:42

Why the hostility? You item was shipped and will be delivered.

You make it sound like someone scammed you.

Andorra customs simply can't handle the amount of packages we shipped for all the MegaSD orders so it's taking them longer than anyone likes to process them all. I would imagine in the next week or so your DHL tracking number will go active.


Everyone needs a bit of patience.

c0op3r wrote:
04 Sep 2019, 00:15
My Order Date was July 13th
Package in Transit Date August 11th
Go active from DHL - unknown (maybe never)

I can tell you at 90 days I will be filling with the Credit Card Company that I used to purchase the item, TerraOnion you need to recognize that if you created this issue there might be repercussions and that repercussion is that if people do not receive what they ordered you might get chargebacks; chargebacks cost time and money!

Its not a threat, its just what has to happen to protect myself from the possibility that I might never get what I paid for.

Cooper
My PMs are disabled. Please send support requests to support(at)terraonion.com.

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morphixgm
Posts: 1
Joined: 04 Sep 2019, 02:24

Re: All shipping related issues READ THIS!!!

04 Sep 2019, 02:32

I placed an order for a MegaSD on 8-22-19 (order #PZHIJZMW) and was just curious when the expected ship date would be. It is a Birthday gift for my brother, I don't think Ill get it in time (his birthday is on 9-16) but would be nice if I could let him know when Ill have it for him.

Thank You for any help :D

SpocksBeer
Posts: 1
Joined: 04 Sep 2019, 02:17

Re: All shipping related issues READ THIS!!!

04 Sep 2019, 02:52

Hey there,

Just wanting to register my total disgust...

Nah just kidding :)

My MegaSD showed up yesterday in Aussie land. Actually I'd kind of forgotten I'd ordered it, so it was a nice surprise. Will test it out soon - thanks!

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