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DHL order “payment required” issue

Posted: 30 Jul 2019, 10:35
by Jondoyle123
Hi there

My mega sd order was due for delivery yesterday but never arrived, I checked the dhl tracking and it now says that the order has been placed on a “disabled delivery” option and to contact dhl

I can’t seem to find a contact email for terraonion and dhl will only speak to the sender

If someone could lend a hand that would be super helpful

Re: DHL order “payment required” issue

Posted: 30 Jul 2019, 11:57
by jamesjworld
Hi. I’m having the exact same issue, you’re not alone. Tried to contact DHL but they gave the same response as above. I’m in the UK by the way.

Re: DHL order “payment required” issue

Posted: 30 Jul 2019, 12:15
by Jondoyle123
Also U.K.

Re: DHL order “payment required” issue

Posted: 30 Jul 2019, 12:32
by Jondoyle123
jamesjworld wrote:
30 Jul 2019, 11:57
Hi. I’m having the exact same issue, you’re not alone. Tried to contact DHL but they gave the same response as above. I’m in the UK by the way.
You had any luck contacting terra ?

Re: DHL order “payment required” issue

Posted: 30 Jul 2019, 13:50
by jamesjworld
I couldn’t find a contact email. Maybe I’m not looking hard enough! Seemed best to jump on the forum.

Re: DHL order “payment required” issue

Posted: 30 Jul 2019, 14:24
by jamesjworld
Just checked the Twitter account. Said they are having a delay with customs due to all the orders they have shipped. Should start moving today hopefully.

Re: DHL order “payment required” issue

Posted: 30 Jul 2019, 14:55
by Jondoyle123
Fingers crossed , weird that it says payment required though ? Can’t see how that’s customs related

Re: DHL order “payment required” issue

Posted: 30 Jul 2019, 14:55
by Todd
Hang tight guys. Yes, we are having some customs issues due to the quantity of packages we shipped.

We hope to have it cleared up either today or tomorrow.

Re: DHL order “payment required” issue

Posted: 30 Jul 2019, 18:49
by Jondoyle123
I found out today Andorra isn’t part of the Eu customs union ?

So I assume we will all have a nasty customs fee waiting for us

Re: DHL order “payment required” issue

Posted: 02 Aug 2019, 13:54
by mario64
Todd wrote:
30 Jul 2019, 14:55
Hang tight guys. Yes, we are having some customs issues due to the quantity of packages we shipped.

We hope to have it cleared up either today or tomorrow.
It’s been three days and still no change. Please provide an update