ArinoCX
Posts: 1
Joined: 26 Jun 2019, 15:15

Confirmation Email

27 Jun 2019, 01:16

Hey team

I ordered a MegaSD (yay) and received two confirmation emails - only issue is they have no information in them at all

Where there should be unique info like name, date, etc just looks like this:


ORDER DETAILS

Order: {order_name} Placed on {date}

Payment: {payment}

Products
{total_products}
Discounts
{total_discounts}
Gift-wrapping
{total_wrapping}
Shipping
{total_shipping}
Total Tax paid
{total_tax_paid}
Total paid
{total_paid}



I can log into My Account which shows my order and order reference on your shop page

Just thought I'd mention and see if this email content was expected?


I also wanted to ask if the package will be insured with DHL should anything unlikely happen?

Thanks!

Kainreaver
Posts: 1
Joined: 04 Jul 2019, 21:34

Re: Confirmation Email

04 Jul 2019, 21:38

Exactly! I got the same strange confirmation E-mail, and have been trying to get any information. My credit card was charged, but I do not know the status, and can not check tracking.

User avatar
Todd
Admin
Posts: 477
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: Confirmation Email

05 Jul 2019, 03:23

Have you emailed us? Support (at) Terraonion.com

Include your email address that you submitted the order under.

So far we have only seen 2 or 3 of these kinda of errors.

Return to “MegaSD General Discussion”