When all this maelstron of orders ends... Will you, eventually, be adding another shipping option? (other than DHL)
So basically you are saying that you are still based in Spain, just using a letterbox company in Andorra, ship from there to avoid Spanish taxes and in the process knowingly and intentionally annoy all your customers with the slowest customs and shipping processing in the world and additionally force EU customers to pay 50-70€ import taxes despite you being EU-based.
Terraonion - the silence on customs fees for EU customers is deafening. You’ve got dozens of people here asking for a response. The earlier post on what it costs someone in Japan is not even close to an answer.
Same here, and I placed my order on June 17th. As far as DHL is concered, my tracking number doesn't exist. Hilariously, The NeoSD MVS I ordered on July 23rd does have a tracking number DHL is aware of. The NeoSD also hasn't left Andorra mind you, but at least it's tracking number is active. What a farce.it's frustrating to me that my order placed on the 23rd of June has only just been "shipped" - and still isn't even showing up on the DHL site
Decoryah wrote: ↑14 Aug 2019, 15:38"My experience of shopping from Terranonion and shipping via DHL:
~ wed 17 juli 16:09 ~ Terranonion sends me two emails - one that the paypal money has been accepted and one that my order has been confirmed @ €250.
~ sun 11 aug. 13:02 ~ Terraonion sends me an email with shipping information
SEVILLA - SPAIN - 16:22 - monday - August, 12 2019 ~ Shipment fetched *
~ mon 12 aug. 16:27 ~ sms recieved from DHL ~ They want me to go to their website to decide where shipment should arrive (at my home or at my local postage office) - I select local postage office as I'm working during delivery hours usually.
~ mon 12 aug. 21:55 ~ Terraonion sends me an email that package has been shipped
LEIPZIG - GERMANY - 02:07 - tuesday - Augusti, 13 2019 ~ Shipment arrived at DHL sort station *
ARLANDA - SWEDEN - 13:22 - wednesday - Augusti, 14 2019 ~ Out for delivery *
~ wed 14th 14:21 ~ sms recieved from DHL ~ Package ready to be fetched.
* was read from the dhl tracking webpage
As Spain is in EU, we do not have any customs taxes which is lovely."
This was posted by someone on Shmups forums. So are some people getting their package shipped from Andorra getting hit by custom charges and others from Spain without any of it? Also why is this person getting package already when he/she has ordered the product month later than early adopters who are many still waiting?
What is your order/tracking number for the MegaSD?LamDierg wrote: ↑14 Aug 2019, 17:01
Same here, and I placed my order on June 17th. As far as DHL is concered, my tracking number doesn't exist. Hilariously, The NeoSD MVS I ordered on July 23rd does have a tracking number DHL is aware of. The NeoSD also hasn't left Andorra mind you, but at least it's tracking number is active. What a farce.
Just checked. Your order was on June 17th and shipped in the 2nd batch on August 3rd. These are still processing through customs and should clear there soon. At that point the tracking should be updated.