User avatar
terraonion_admin
Site Admin
Posts: 150
Joined: 08 Apr 2018, 21:09

Super SD System V1 Replacement Boards Program - STARTS TODAY

21 May 2018, 16:38

What the replacement Super SD System 3 V1 Boards is about ?

On 7th december 2017 we opened sales for Super SD System 3 with a late December/ Beginning of January shipping date.

On 10th January 2018 we received the first batch of Super SD System 3 PCBS from factory and we started shipping by purchase order.

After the first units arrived to our customers, reports of video noise showed.
We decided to stop shipments on 19th January 2017 and examine the issue. We soon noticed we had mixed two GNDS (analog and digital) on the same ground plane and this was generating the noise.
At this time we had a large amount of pcbs at factory waiting for SMT soldering. So after considering all available options, we thought that the best for our customers was to discard those pcbs with the consequent economic lost, stop production with its consequent shipment delay and offer replacement units to the small amount of customers that got units shipped in this period of 9 days

On 24th January 2018 we submitted a revised PCB version to factory with the fixed ground planes, let's call this board V2 PCB

11th March 2018 we received the first part of V2 boards from factory, by this time we had a large number of pending orders to be shipped.
Stopping production to improve the video quality ruined the entire schedule and caused a big issue with shipments, as a big economic damage to us.

In order to keep the company running we had to prioritize pending orders over replacing V1 PCBS. Among the last 8 weeks we have been working hard in order to be up to date with shipments to proceed with V1 replacement ordes.
We apologize for the 8 weeks delay on offering replacement pcbs.


How the replacement V1 boards “program works” ?

This program only affects to a small amount of customers, the ones that had their units shipped from 10th January 2018 to 19th January 2018.

For those users, we offer a free of charge V2 pcb in exchange of the V1 pcb.

The difference between V1 and V2 PCB is the video noise reduction.

This is not a mandatory replacement program as this is intended to improve the video quality, so customers are free to ship back V1 pcbs for a V2 replacement or keep V1 pcbs.

We will continue supporting V1 pcbs as we do with V2 pcbs, both V1 and V2 boards use the same firmware updates, we don't have any kind of distinction for those.
In order to get the V1 board replaced by V2 board, customers have to accept the following terms and conditions :

Customers will have to ship back their V1 board so we can ship a V2 board in exchange.

Boards have to arrive the shipping point before 25th july 2018. After that we will not accept new boards to be exchanged.

Customers will cover the shipment costs to our shipping address, and will be responsible of a pcb lost or any other shipping issue from their address to our shipping location. We will not be able to provide information about the shipping status until the V1 pcb arrives our shipping points, so its important that customers choose a registered shipping way so they can check the tracking number at their side.

Customers have to print the returning shipping address on a paper and put it inside the packet containing the V1 board, among the original order code that the webshop generated with the purchase (available at the webshop)

Customers have to remove the V1 pcb from the Super SD System 3 shell and only ship the pcb, nothing else, no shells, boxes or manuals. Just the pcb alone. Also make sure to remove your microSD card from the Super SD System 3 as we will not be responsible for those

Once the V1 board arrives at our shipping location, we will ship a replacement V2 pcb in less than 5 working days (not counting saturdays or sundays)

We will cover all return shipment costs from us to the customer and we will provide a tracking number for the V2 pcb replacement.

We will cover any possible issue with the shipment from us to the customer, such a missed pcb on shipment, damages or any other kind of issue.

We will not replace any V1 board that has been modified.

We will not cover the shipping costs of shipping back a modified pcb or a V2 pcb to us. Ship only unmodified V1 pcbs.


How to know if i got a V1 pcb (and i qualify for the replacement) or i have a V2 pcb and i don't qualify for the the replacement ?

If your unit was shipped (not purchased) from 10th January 2018 to 19th January 2018, locate the serial number of your super SD System 3 and insert it on this website. It will confirm if your unit is a V1 board and qualifies for a replacement

http://downloads.terraonion.com/public/ ... index.html

V1 board can also be spotted while checking the printed url on the pcb. V1 board comes with www.neosdstore.com printed and V2 boards comes with www.terraonion.com

Image

Where do i have to ship my V1 Super SD System 3 pcb back to ?

On this same website, after you enter a valid V1 serial number and your country, you will get the returning shipping address.

There will be two shipment points :
One located in Spain for European Union customers
Another one in USA for the rest of the world.

This is intended to avoid us customs paperwork and fees. We will not accept any shipment requesting us to pay customs, so please ship your V1 board to the appropriate shipping address


archimage
Posts: 31
Joined: 22 Apr 2018, 13:12

Re: Super SD System V1 Replacement Boards Program - STARTS TODAY

21 May 2018, 17:03

Hello, thanks for the update.

Serial :
Location : France

dakidski
Posts: 12
Joined: 13 Apr 2018, 23:53

Re: Super SD System V1 Replacement Boards Program - STARTS TODAY

21 May 2018, 18:35

Yes!!
Last edited by dakidski on 21 May 2018, 18:42, edited 1 time in total.


User avatar
Todd
Admin
Posts: 493
Joined: 08 Apr 2018, 22:25
Location: Cincinnati, OH
Contact: Twitter YouTube

Re: Super SD System V1 Replacement Boards Program - STARTS TODAY

21 May 2018, 18:44

Why exactly are you guys posting your serial numbers and board photos?

You need to follow the instructions and mail them to the correct address.

User avatar
terraonion_admin
Site Admin
Posts: 150
Joined: 08 Apr 2018, 21:09

Re: Super SD System V1 Replacement Boards Program - STARTS TODAY

21 May 2018, 19:07

I have edited the posts with pictures of the boards.

Please, don´t post pictures with serial numbers, just follow the instructions.

Fell free to ask or coment anything, but don´t post serial numbers or order numbers. This is intended for privacy, nothing else.

Thanks


productof76
Posts: 7
Joined: 13 Apr 2018, 23:14

Re: Super SD System V1 Replacement Boards Program - STARTS TODAY

21 May 2018, 22:48

shipping costs for sending V1 to spain will be fully refunded?

I’ll send DHL invoice with the V1 board, so you can see the amount.

User avatar
RevQuixo
Posts: 76
Joined: 09 Apr 2018, 15:31

Re: Super SD System V1 Replacement Boards Program - STARTS TODAY

22 May 2018, 00:48

productof76 wrote:
21 May 2018, 22:48
shipping costs for sending V1 to spain will be fully refunded?

I’ll send DHL invoice with the V1 board, so you can see the amount.

Nope:

Customers will cover the shipment costs to our shipping address, and will be responsible of a pcb lost or any other shipping issue from their address to our shipping location. We will not be able to provide information about the shipping status until the V1 pcb arrives our shipping points, so its important that customers choose a registered shipping way so they can check the tracking number at their side.

Return to “News and Announcements”