CompAlpha
Posts: 5
Joined: 15 Jan 2019, 18:57

Corrupted menu, no reply to emails?

15 Jan 2019, 19:06

I emailed support@terraonion.com at the start of December about a problem with a corrupted menu screen (NeoSD MVS, motherboard model MV1FZS). I got an initial response requesting more details, which I provided, but none of my emails have been replied to since then.

I understand it's been the festive season recently and people are busy, but I've had no response now for over a month. Is support still checking emails? Is there some kind of problem? I've had no choice but to register here to ask. Can someone get back to me please?

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Todd
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Re: Corrupted menu, no reply to emails?

16 Jan 2019, 19:08

Can you post pictures of the corrupted menus?

We’ve made some changes to our support email and it might have got lost in the mix.

CompAlpha
Posts: 5
Joined: 15 Jan 2019, 18:57

Re: Corrupted menu, no reply to emails?

19 Jan 2019, 16:38

Hi, just sent you a PM with the details now. Thanks.

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Todd
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Re: Corrupted menu, no reply to emails?

19 Jan 2019, 19:05

CompAlpha wrote:
19 Jan 2019, 16:38
Hi, just sent you a PM with the details now. Thanks.
If you can post them in this thread that would be great. That way Alex, neodev and myself can all see them.

CompAlpha
Posts: 5
Joined: 15 Jan 2019, 18:57

Re: Corrupted menu, no reply to emails?

20 Jan 2019, 14:47

Todd wrote:
19 Jan 2019, 19:05
CompAlpha wrote:
19 Jan 2019, 16:38
Hi, just sent you a PM with the details now. Thanks.
If you can post them in this thread that would be great. That way Alex, neodev and myself can all see them.

Okay: https://imgur.com/a/BIr2Fwe

CompAlpha
Posts: 5
Joined: 15 Jan 2019, 18:57

Re: Corrupted menu, no reply to emails?

24 Jan 2019, 22:08

Hi, any progress on this? I posted link to photos above as requested a few days back. Please let me know. Thanks.

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Todd
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Location: Cincinnati, OH
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Re: Corrupted menu, no reply to emails?

24 Jan 2019, 23:04

Can you PM me your serial number of your cart?

We can send you a special firmware to force the firmware back onto the cart to try and resolve this.

CompAlpha
Posts: 5
Joined: 15 Jan 2019, 18:57

Re: Corrupted menu, no reply to emails?

25 Jan 2019, 20:51

Todd wrote:
24 Jan 2019, 23:04
Can you PM me your serial number of your cart?

We can send you a special firmware to force the firmware back onto the cart to try and resolve this.
PM sent now. Thanks.

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