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by Todd
17 Jan 2020, 14:35
Forum: Feedback and Suggestions
Topic: (URGENT) Package sent back
Replies: 4
Views: 57

Re: (URGENT) Package sent back

What is your order number?
by Todd
17 Jan 2020, 01:36
Forum: NEOSD and NEOSD Pro AES Tech Support
Topic: NEOSD Pro problems
Replies: 19
Views: 1964

Re: NEOSD Pro problems

Again, they are cosmetic and don’t have any effect on performance.
by Todd
17 Jan 2020, 01:33
Forum: Feedback and Suggestions
Topic: (URGENT) Package sent back
Replies: 4
Views: 57

Re: (URGENT) Package sent back

What is your order number?

Every package we ship includes the DUA.
by Todd
16 Jan 2020, 17:03
Forum: NEOSD and NEOSD Pro AES Tech Support
Topic: NeoSD Pro booting to white screen
Replies: 53
Views: 1695

Re: NeoSD Pro booting to white screen

Everyone with spacer issues: I am checking with Alex to see where we are at on a permanent solution for this.
by Todd
15 Jan 2020, 19:38
Forum: Super SD System 3 Tech Support
Topic: Video sync problems
Replies: 6
Views: 309

Re: Video sync problems

Did you pick this up from us or Stone Ager Gamer?
by Todd
14 Jan 2020, 20:04
Forum: NEOSD and NEOSD Pro AES Tech Support
Topic: Neo sd pro dead not working after 2 hours
Replies: 31
Views: 412

Re: Neo sd pro dead not working after 2 hours

Ok, so let's start the troubleshooting again.

Do you have access to another AES or power supply? That way we can narrow down the source of the issue.
by Todd
14 Jan 2020, 16:06
Forum: NEOSD and NEOSD Pro AES Tech Support
Topic: Neo sd pro dead not working after 2 hours
Replies: 31
Views: 412

Re: Neo sd pro dead not working after 2 hours

You messaged me this morning and I responded 30 or so minutes ago.


You need to keep in mind we are in a different part of the world than you with different time and everything.
by Todd
11 Jan 2020, 23:41
Forum: MegaSD Tech Support
Topic: Major graphical glitch in games
Replies: 2
Views: 92

Re: Major graphical glitch in games

Happens on both consoles?
by Todd
11 Jan 2020, 19:21
Forum: NEOSD and NEOSD Pro AES Tech Support
Topic: Neo sd pro dead not working after 2 hours
Replies: 31
Views: 412

Re: Neo sd pro dead not working after 2 hours

It’s the weekend. Most of the team is off.

We will address this as soon as we can.