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by terraonion_admin
12 Jul 2020, 09:49
Forum: Feedback and Suggestions
Topic: NOT HAPPY - Please use better mailers!
Replies: 5
Views: 973

Re: NOT HAPPY - Please use better mailers!

Hello,

Please, anyone with a crused box send an email to support with your order number and a picture of the crused box, so we can open a claim at DHL,

Thanks
by terraonion_admin
10 Jul 2020, 16:37
Forum: Feedback and Suggestions
Topic: DHL needs other phone number for shipping...
Replies: 4
Views: 671

Re: DHL needs other phone number for shipping...

Hello, There are two addresses on the shop Invoice address shipping address we got an app that sends the shipping address to DHL in real time, if DHL says its bad, this app sends an email to the customer every 3 days. The app only sends those emails (each 3 days until the user fixes the issue) when ...
by terraonion_admin
21 Jan 2020, 16:05
Forum: Feedback and Suggestions
Topic: (URGENT) Package sent back
Replies: 7
Views: 3218

Re: (URGENT) Package sent back

Todd, could you tell me what solution can you give me with my purchase? Hello, Going to contact DHL now, we were able to stop similar issues like this in the past (force them to ship the packet to the customer while they were shipping it back) We will contact you as soon as DHL contact us back. Sor...
by terraonion_admin
21 Jan 2020, 02:40
Forum: NEOSD and NEOSD Pro Discussion
Topic: NeoSD Pro booting to white screen
Replies: 80
Views: 34685

Re: NeoSD Pro booting to white screen

Hello, Just to give some information about the status of the issue from our side: We have shipped some pcbs to china, to the mold manufacturer. I talked with the mold designer today, he got the pcbs and he is going to work on determine the issue (yes, we know its on the spacer but we need to know wh...
by terraonion_admin
02 Jan 2020, 16:31
Forum: NEOSD and NEOSD Pro Discussion
Topic: NeoSD Pro booting to white screen
Replies: 80
Views: 34685

Re: NeoSD Pro booting to white screen

Ok, i asume most of you that had the issue already have applied this fix, but i made a video explaining how to apply the fix anyways. Remember : this only happens with a small percent of the shipped cartridges and my guess its because some tolerance on the cartridge slot at the AES console. From now...
by terraonion_admin
01 Jan 2020, 21:18
Forum: NEOSD and NEOSD Pro Discussion
Topic: NeoSD Pro booting to white screen
Replies: 80
Views: 34685

Re: NeoSD Pro booting to white screen

Hello everyone, I have been investigating this today more deeper and finally was able to reproduce the issue here, i tried about 40 carts and was able to get 3 having the issue after several tries. Yes, the issue is the spacer and the 2 small plastic dots the shell has at each part of the shell, the...
by terraonion_admin
31 Dec 2019, 16:27
Forum: NEOSD and NEOSD Pro Discussion
Topic: NeoSD Pro booting to white screen
Replies: 80
Views: 34685

Re: NeoSD Pro booting to white screen

I had the same issue. Got mine yesterday. I received the same white box at boot up (with a few single coloured boxes inside of it). Now after a night of frustration I did the following after finding Todd's info: Per Todd's recommendation I took the spacer out. Then all worked. Nothing fully worked ...
by terraonion_admin
28 Dec 2019, 19:27
Forum: NEOSD and NEOSD Pro Discussion
Topic: NeoSD Pro booting to white screen
Replies: 80
Views: 34685

Re: NeoSD Pro booting to white screen

Hello, We dont know whats happening with the shells. All i know is that i tried all carts we have shipped (assembled with the shells on my own AES console) and those were working fine so something happens on some AES that dosent happens on my own AES. Before deciding what to do, we need to understan...
by terraonion_admin
20 Dec 2019, 09:05
Forum: NEOSD and NEOSD Pro Discussion
Topic: NeoSD Pro Serial not found
Replies: 5
Views: 2347

Re: NeoSD Pro Serial not found

Hello,

I have just added the serials to the database,

DHL was faster on delivering the packets than i thought !

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