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by Phenomenal Flea
25 Apr 2018, 09:38
Forum: Feedback and Suggestions
Topic: Unable to sign up for the Support page on the store site
Replies: 11
Views: 1850

Re: Unable to sign up for the Support page on the store site

Well, now I feel like a massive idiot... I didn't even see that in the FAQ! I just assumed Support was it.
I'll fire them an email now!
Thanks for your help.
by Phenomenal Flea
25 Apr 2018, 08:18
Forum: Feedback and Suggestions
Topic: Unable to sign up for the Support page on the store site
Replies: 11
Views: 1850

Re: Unable to sign up for the Support page on the store site

I think it would be safe to say that if the money hasn't been removed from your account, then the wire isn't complete. They don't wait to bill until shipping. Sorry for the confusion. The money has already been taken from my account and sent. A wire transfer is like any other bank transfer, except ...
by Phenomenal Flea
24 Apr 2018, 13:28
Forum: Feedback and Suggestions
Topic: Unable to sign up for the Support page on the store site
Replies: 11
Views: 1850

Re: Unable to sign up for the Support page on the store site

From my bank, you mean? I didn't receive a confirmation email, no. If you mean from Terraonion, the only one I received was when I placed the order, stating that they were awaiting my bank wire payment, but offered no other links, other than to check my order status.
Thanks for your help so far, guys.
by Phenomenal Flea
24 Apr 2018, 02:22
Forum: Feedback and Suggestions
Topic: Unable to sign up for the Support page on the store site
Replies: 11
Views: 1850

Re: Unable to sign up for the Support page on the store site

Really? You'd think the support page would be for any inquiry. I have no idea how else I'd get in touch with them... Yeah, I've been checking the Status on the Order History page, and it still says "Awaiting bank wire payment". I'm sure there's no reason to worry, and they're just busy with previous...
by Phenomenal Flea
23 Apr 2018, 05:32
Forum: Feedback and Suggestions
Topic: Unable to sign up for the Support page on the store site
Replies: 11
Views: 1850

Re: Unable to sign up for the Support page on the store site

Yeah, I'm aware the have quite a backlog of orders, and I'm more than happy with waiting. It's just that I want to make certain that everything went fine with the bank wire transfer, and that the money is in their account. But because the support page doesn't work, I can't get in touch with them to ...
by Phenomenal Flea
22 Apr 2018, 03:07
Forum: Feedback and Suggestions
Topic: Unable to sign up for the Support page on the store site
Replies: 11
Views: 1850

Unable to sign up for the Support page on the store site

Hi there! I'm having some difficulty in signing up for the support page. I'm not sure if it's just me, but clicking on the "Sign up for an account" link does nothing. I made an order for the Super SD System 3 at the beginning of the month, and paid for it via bank wire payment, but it seems as thoug...