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by io_oi
12 Jan 2020, 21:32
Forum: Feedback and Suggestions
Topic: UK VAT TAX WARNING! Please Message More Clearly Onsite
Replies: 3
Views: 988

Re: UK VAT TAX WARNING! Please Message More Clearly Onsite

Thanks for your post smartaces. On the end of December, I wrote what follows on another thread but it didn't get much attention from TerraOnion. ----------------------------------------------------- Hello, As you impose us on accepting DHL as carrier, you should clearly put a link to their terms and...
by io_oi
23 Dec 2019, 22:39
Forum: MegaSD General Discussion
Topic: All shipping related issues READ THIS!!!
Replies: 472
Views: 51013

Re: All shipping related issues READ THIS!!!

I'm just asking Terraonion to explicitly inform their customers at the shipping page of the order about import taxes (we have to pay VAT, that's OK for me, it's the game, but DHL fees is racketeering... and, they won't deliver your parcel if you don't pay, at least in France). And I'm asking them to...
by io_oi
21 Dec 2019, 15:38
Forum: MegaSD General Discussion
Topic: All shipping related issues READ THIS!!!
Replies: 472
Views: 51013

Re: All shipping related issues READ THIS!!!

Hello, As you impose us on accepting DHL as carrier, you should clearly put a link to their terms and conditions. Here it is: https://mydhl.express.dhl/es/en/shipment/terms-and-conditions.html It will be more respectful to your buyers. Why? Because when we "accept" DHL as carrier, we accept that the...